ABRA - Knudtsen Chevrolet - Post Falls

4.9 (2,909reviews)
98%
1900 E. Polston Ave,  Post Falls,  ID  83854
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Shop AssistantSparkles

In operation 87 years.

ABRA Auto Body is a full service repair facility, well known in the community since 1939. Located right off interstate 90 in Post Falls Idaho! We use state of the art repair equipment to repair your vehicle and offer a lifetime warranty good at over 1100 shops across the U.S. All technicians are I-CAR certified and the shop is I-CAR Gold Class and has been for ten plus years. Our customer service is second to none and we work with all insurance providers and repair all makes and models!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru

Reviews (2,909)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting regular text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking like new and paint matches described as perfect. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and accommodating staff received widespread appreciation, with many customers expressing they would return and recommend the shop to others. A few customers noted areas for improvement, including occasional parts delays causing extended wait times, isolated instances of incomplete repairs requiring a return visit, and minor cleanliness oversights inside the vehicle upon return.
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"Customer service is outstanding. The work on my vehicle was done perfectly. My car looks amazing again. Would highly recommend ..." Read more
"I commend all of them on the excellent job both in workmanship and communication. I was informed throughout the process on status ..." Read more
"Fabulous service, courteous, and informative, and the work done in my vehicle was fabulous too!!!"
"... my Chevy Silverado at ABRA- Knudtsen Chevrolet and the workmanship was flawless. Working with the staff was a pleasure, as the folks were professional and ..." Read more
"... above and beyond to not only fix the body damage but my car was so shiny it looked brand new and smell great. I was very satisfied!" Read more
"... communication as to the status of the repair. ABRA also completed the work a week and a half ahead of schedule, which is very much appreciated." Read more
"... got the call that it was ready on the 9th. It was a realistic time line and they over performed. We were contacted daily regarding progress. Well done team." Read more
"It was completed before estimated time. They worked hard knowing I had to leave town for family emergency."
"... Friday Dec 5 before we left for a week long trip and it wasnt done until the following week while we were gone. So we didnt get our car back from the very small ..." Read more
"Ready when promised. They worked hard to make sure that my car was ready before the holiday."
"Communication was excellent, they went above and beyond to meet all my expectations, and remainded in contact the entire step of the ..." Read more
"Well done, very good communication, job came in a day earlier than anticipated!"
"I really appreciate the consistent communication as to the status of the repair. ABRA also completed the work a week and a half ahead ..." Read more
"I was never given an exact date when the vehicle would be ready. Just told a couple of weeks . I would get ..." Read more

My Experience

This was some of the best, most thoughtful and smart customer service I've had anywhere. The repair work was fantastic, but Kendra and Krystyna both worked to ensure I understood the process and the timing. Their communication was exceptional, which is not always the case today. Major kudos!

Likely to Recommend

Repair Quality

Customer Service

Kendra and Krystyna were both exceptionally helpful and good communicators throughout.

Returned Clean

My Experience

I really appreciate the consistent communication as to the status of the repair. ABRA also completed the work a week and a half ahead of schedule, which is very much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Krystyna is a wonderful representation of your establishment. Her over all care, professionalism but also relates to you on a personal level, helped Abra shine. In addition the work was done well and the vehicle was back in my possession sooner than the initial estimated finish time.

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Repair Quality

Customer Service

All staff were wonderful! Especially Krystyna, she truly is the light of the organization. A great representation of professional yet personally relatable within the establishment.

Returned Clean

My Experience

I am so happy I chose to work with ABRA - Knudsten Chevrolet! I am beyond satisfied with the efficiency, quality, reliability and kindness of the team! I appreciated everything they did for me! I would definitely use them again and refer them to others!

Likely to Recommend

Repair Quality

Customer Service

I absolutely loved receiving updates from the team as well as their kindness!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Quick and friendly service.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Everyone was great about communicating with me

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Could not ask for better treatment

Repair Quality

Looks like new, thanks!

Customer Service

Very good experience

Returned Clean

My Experience

I commend all of them on the excellent job both in workmanship and communication. I was informed throughout the process on status and progress. Whenever there was a delay, I was told the reason and updated on potential finish date. This was the best customer service I've ever seen. I will certainly recommend you to anyone who needs body work. I give them a 5+ star. Thank you very much for all your hard work.

Likely to Recommend

Repair Quality

Great communication, they kept me updated weekly. Workmanship was very good also, I would highly recommend them.

Customer Service

Returned Clean

Likely to Recommend

We will definitely tell everyone 😊😊

Repair Quality

From start to finish they were very professional and just amazing

Customer Service

Returned Clean

My Experience

It was a seamless process and all of the staff were extremely helpful.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Krystina is so friendly and top notch communicator. She made the process very easy .

Returned Clean

My Experience

10/10 Krystyna and Kendra are fantastic. Krystyna communicated regularly to update me on the progress, and Kendra answered any and all of my initial questions since I’d never been in this situation before. They made the process so easy and everyone was so efficient in fixing my car. I’m so grateful!

Likely to Recommend

I would and already have :)

Repair Quality

Customer Service

I’d give a 20/10 if it would let me.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Quick service and very friendly staff.

Customer Service

Returned Clean

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Repair Quality

My concerns were already discussed with mgr

Customer Service

Returned Clean

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Repair Quality

Very nice staff throughout my entire experience with Abra. Including Enterprise rentals. Polite and met all my expectations. Would recommend this business to my friends. Thank U Guys

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean