ABRA - Elk River
In operation 32 years, 19 years at this location.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would say the repair work is top quality.
Customer Service - 5.0/5.0 -
All information was communicated to me clearly and promptly. If I called for a specific update or time Abra Elk River was extremely accommodating.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional! They did a great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and communication. No issues whatsoever.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality work. Great communication. Work completed faster than expected. Great partnership with a rental car company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Horrible communication. Did not get a complication date or get an estimate of the damage until the end. I got a text for a completion date and then that was extended. Again no call so I had to call. They told me they found more damage and needed Insurance approval. My damage was over 10,000 but not totaled because it needed to be around 11,000. This was very fishy considering if it was totalled Abra would not get any money. Got another text on Wednesday saying my truck would complete on the next Monday. Then on Monday got a text saying it won't be done til Friday. Again no explanation so I had to call. They said it should be done on Tuesday. Finally got a call on the end of the day but they didn't have my front Ford emblem in. They said I could pick it up when it comes in (they still haven't told me it came in or not). As i drove my car away around 15 minutes after as I was going to a work Xmas party my engine light came on. I have a reader and 7 errors came up about the camshaft. I had to bring it back to the shop after my party and have my wife pick me up. I left a vm that I dropped the truck off and what the problem was. Waited the next day for a call and didn't get one until 3 o'clock. I was told Abra can't fix it and they didn't have any issues. This does make any sense because right when I drove off I could tell my engine had poor acceleration so if someone drove it they would no it. When I called Nick back (who was not helpful at all explaining what happened) he said I have to take it someplace else and it didn't happen from my accident. This is unacceptable and very fishy. I am already in contact with my lawyer and feel im being used. I will not be recommending anyone use this this location and will writing reviews on all sites and give a zero with this explanation.
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
There is a chipped paint on the hood that was not when the vehicle was brought to the shop I haven't get time to call or take vehicle back to the shop so you can see it
Customer Service - 3.5/5.0 -
service was good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Starting with checking in the reception ( I can’t recall her name) she was very friendly and knowledgeable. Nick who was my contact couldn’t have been any nicer either, and he kept me informed about the progress. Once I contacted the insurance about my accident, ABRA took over and everything went smoothly. I hope not, but if I ever need work done I would go back. The communication and workmanship were both excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly, knowledgeable and welcoming
Returned Clean
My Experience - 5.0/5.0 -
The results were fantastic the team took very good care of my vehicle i’m very happy i selected you all to handle this repair
My Experience - 5.0/5.0 -
Scott the manager was awesome to work with. Him and his team work diligently to make sure the Dark Side metallic paint on my Ford Taurus SHO blended perfectly! Which isn't an easy task to do for any professional painter.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks great! Excellent service, was done within the time frame quoted, and was the expected out of pocket expense. Couldn't expect any greater of service