ABRA - Rapid City
In operation 31 years.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you to everyone on the Abra team! It was such a surprise to see our jeep washed & detailed from the inside & outside! It smelt, felt, and looked like a brand new shiny car again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would have been a 10 but had to go back for a quick fix
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I really like the text updates I received. Everyone was professional.
My Experience - 0.0/5.0 -
The repair work was excellent. However, the customer service that I received was less than pleasing. While someone else's insurance was paying for the work done, I would have been nice to be treated as the primary customer. I had a out of town funeral trip come up for the week my car was due to be repaired. My drop off day was not affected by the trip but I called to see how long the repair was going to take to see if my one day trip would fit into the repair time. Robert Selting would not give me the timeframe but wanted to move it since he felt the the paying insurance company would not want the rental car sitting at the airport while I was gone. I agreed to move the drop off date back over a week and asked if I needed to reschedule the rental car since he was the one that set it up originally. He stated that he would take car of contacting the rental company. He did not and in the midst of trying to wrap up work in the office before leaving town I received a call from the rental company wondering whether I still needed the car that day. When picking up the car after repairs, Robert sat at his desk while the receptionist had me sign the warranty paperwork, handed me my key and paperwork, and said "Thank you." Previous experiences on car repairs I have at least had someone go over the work that was done while looking over the car. If that is ABRA's policy to not do that then it will not earn any future business nor the recommendations that brought me to ABRA in the first place. The person that owns the vehicle, regardless of who is paying is your customer! Since Robert Selting appears to believe that the insurance company is his customer, I will be sure to share with USAA my experience with ABRA.
Likely to Recommend - 0.5/5.0 -
Nor will ABRA be recommended to the customers I work with at the base.
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Rep failed to follow thru when promised to coordinate repairs with rental car company which resulted in inconveniencing the customer during a business trip. Rep appeared more concerned with pleasing the paying insurance company rather than the vehicle owner. At time of pick-up, the staff of ABRA merely had customer sign warranty paper work and hand over keys. There was no review of work completed or even revisiting the vehicle with the customer to review the completed work. Owner was left with the impression that the staff didn't really care about the customer or any future business!
My Experience - 5.0/5.0 -
Looks like it never happened. Thanks! Job well done, as always.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome job! Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Lower the prices.
Repair Quality - 4.0/5.0 -
Nothing.