ACC Auto Collision Center

4.9 (2,241reviews)
100%
6565 Central Ave.,  Newark,  CA  94560

In operation 21 years, 18 years at this location.

THE ACC ADVANTAGE: •Hassle-Free “One Stop” Body Shop •State-of-the-Art Equipment •Over 40 Years of Experience •Lifetime Quality and Satisfaction Guarantee •COVID-19 Safety Measure Compliant w/ Vehicle Disinfection and Protection Kit Provided ACC Auto Collision Center (ACC group) is a family-owned auto repair facility that stands by the motto: Honest Quality Work, Guaranteed! Our goal is to put the customer's needs before ours. It is our goal to provide the best quality customer service, backed by our best quality work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (2,241)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

It was a very good experience working friendly and helpful thanks. Nice work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciate the help I got from every one that I came incontact with

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Keep it up

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You were wonderfully efficient and helpful. Thank you so much!

My Experience

Likely to Recommend

Thanks to Carlos and Jeff :)

Repair Quality

Thanks to Carlos and Jeff :)

Customer Service

Thanks to Carlos and Jeff :)

Returned Clean

Likely to Recommend

again, would have recommended highly after work last year, which is why I returned. after this, not so much. honestly say it's the worst condition I've ever received car back from body shop

Repair Quality

car came back with evidence of heavy parts having been laid on front passenger seat, left numerous indentations in leather, strong smell of auto paint that's still present week later, and sanding marks in rear passenger door, which wasn't affected by crash. had been very satisfied with earlier work done on car, but this job was sub par

Customer Service

good, but little concern expressed over damage to front passenger seat

Returned Clean

Likely to Recommend

Repair Quality

difficult to say. 10 for what they did and 1 for what they didn't. I told them to check dent in the door on the colision side that I didn't see before colision. George said that will check it and never did and workers told me that never heard about this request so I'm not happy. I got email updates everyday but regarding this they never called so have no idea why they bother with "it's all good, we are working on your car" and can't write "we can't fix your dent because of ...". So I would say overall satisfaction between 1 and 10 which is 5. Also, I paid $500 deductible and the ACC made theis money on it so am not sure why they couldn't take care of me and this small dent!! so I'd say 4 is enough for satisfaction.

Customer Service

difficult to say. 10 for what they did and 1 for what they didn't. I told them to check dent in the door on the colision side that I didn't see before colision. George said that will check it and never did and workers told me that never heard about this request so I'm not happy. I got email updates everyday but regarding this they never called so have no idea why they bother with "it's all good, we are working on your car" and can't write "we can't fix your dent because of ...". So I would say overall satisfaction between 1 and 10 which is 5. Also, I paid $500 deductible and the ACC made theis money on it so am not sure why they couldn't take care of me and this small dent!! so I'd say 4 is enough for satisfaction.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I am not confident that the replaced glass is good quality

Repair Quality

Material used is low quality and not original.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean