Acr Collision Center

4.9 (446reviews)
98%
2840 Broadway,  Oakland,  CA  94611
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In operation 18 years.

ACR Collision Center is a family owned auto repair business that has been in business since 2008. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACR Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the bay area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Genesis
Hyundai
I-Car
Infiniti
Kia
Nissan
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Email

Reviews (446)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or even better than before the accident. The team is widely recognized for exceptional customer service, described as professional, courteous, and welcoming. Communication stands out as a key strength, with customers appreciating regular updates via text and phone throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule. Customers also appreciated the added touch of having their cars cleaned and detailed upon return. A few customers noted minor areas for improvement, including occasional delays due to parts availability and isolated quality concerns on specific repairs, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"They did an amazing job on my car. It was beyond my expectations."
"Excellent repair quality and customer service went beyond my expectations!"
"... amazing experience, so much attention to detail. My car came back better than when I dropped it off!" Read more
"They communicated well, did the job perfectly, and as an extra surprise, detailed my mud encrusted car so it looks like new!"
"my car looks better than even before the accident"
"It was earlier than expected."
"I was given an estimate of five days; the repair was completed in three"
"They were very courteous and finished the job ahead of schedule and to my complete satisfaction"
"They were very fast he gave me a completion date of 8 day it was ready in 2 days a and they did a nice job"
"There never really was a promised deadline but it kept getting pushed back as the team found more issues and waited for parts"
"Great communication, great follow up. Clearly explained what was happening and stayed in contact."
"Excellent communication throughout the repair, but the insensitivity of the repeated calls for ..." Read more
"Communication was wonderful. There were no surprise issues or delays."
"Again, ACR was able to communicate with me clearly and quickly. I have yet to speak with my adjuster at aaa, so ACR ..." Read more
"Everything was handled with clarity and transparency"

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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No doubt I’d be going back if sumn like this happened again

Repair Quality

One entire side looks brand new after my car got scraped. Killer work n paint job

Customer Service

Victor and crew were awesome. Car looks amazing, people were personable, all around good vibe.

Kept me Informed?

Yes

Ready on Time?

Yes

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Yes

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Yes

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Yes

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Yes

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Yes

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Yes

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Repair Quality

Take care very well

Customer Service

Highly recommended

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Great place! They did excellent work! I did not give them a 10 only because they forgot to install one piece (backplate of the door handle-- rear door). I had to bring my car back and they will get the part and fix for free.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very nice job on my car. Excellent customer service and fast service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They did a good job

Repair Quality

Everything looks really good

Customer Service

They did an excellent job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly staff, great communication and outstanding service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have

Repair Quality

Yes. They even washed my car inside and out. So my car was super shiny and clean.

Customer Service

Rick was very friendly and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent quality and professional service. I am pleased to have taken my vehicle to ACR. Thank You for making this part of the process effortless.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Can’t say enough good things about Ricky Johnson (general manager). Highly recommend.

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Kept me Informed?

Yes

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Yes

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Customer Service

Great communication. Accommodating. Fast work. The car looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were very efficient and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They communicated well, did the job perfectly, and as an extra surprise, detailed my mud encrusted car so it looks like new!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great. Very happy with the results

Customer Service

The car looks great The latch to the trunk and the pad on the bumper needs to be adjusted ARC fixed today very quickly I’ll be a customer if needed and happy to recommend to other folk

Kept me Informed?

Yes

Ready on Time?

Yes

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