Alioto's Auto Body - Napa

4.9 (221reviews)
98%
2497 Second St,  Napa,  CA  94559
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Shop AssistantSparkles

In operation 87 years.

Alioto's Garage is now Alioto's Auto Body. Same family-owned company, same locations, same commitment to quality collision repair. Alioto’s has been family-owned and operated since 1939, proudly serving San Francisco and the greater Bay Area as a third-generation auto body repair group. With more manufacturer-certified collision centers than any other provider in the region, our factory-trained technicians ensure every repair is completed to exact manufacturer specifications—done right the first time. Our various locations are certified by leading automotive brands including BMW/MINI, Honda/Acura, Ford, Lucid, Mercedes-Benz, Porsche, Rivian, Tesla, and Toyota. Using advanced tools, equipment, and repair techniques, we restore vehicles to their pre-accident condition while delivering an exceptional customer experience from start to finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (221)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed to the highest standards, often leaving vehicles looking brand new. The communication throughout the repair process was a standout highlight, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness was frequently commended, with numerous repairs finished ahead of schedule. Customers also valued the extra touches such as vehicle cleaning, waxing, and detailing upon pickup. A few customers noted occasional delays due to parts availability or unforeseen damage, and one customer expressed dissatisfaction over a vehicle being relocated without prior notification. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to family and friends.
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"I found the quality of repair to be excellent, even better than I expected. I felt like I picked up a new car."
"The body work on my car was perfection. They kept me informed everyday. Everyone was kind ..." Read more
"They did a great job. They even blend painted the front door to make the car look good with no additional charge."
"... with the team at Aliotos Garage was excellent. The team was knowledgeable, efficient and communicated well. They all made the process of getting my car fixed ..." Read more
"... customer service- took longer than estimated- but team wanted to make sure they got the job done right with no faulty parts." Read more
"Originally quoted 5-7 days but repairs were completed by end of day 3!"
"They promised 1 week and were done in 3 days."
"Took my car in at 10am and was ready by 4pm wasnt expecting it to be done so fast."
"... than the pace promised in San Mateo. Overall the car will have been with Aliotos almost 3 months. Before Aliotos, the prior repair shop quoted 15 ..." Read more
"Ready before the date scheduled"
"The communication and overall through out the repair time was excellent. The repairs on my vehicle ware done to my satisfaction. ..." Read more
"... when they expected the car parts to be received. Never had to call & inquire myself. Very polite staff and your waiting area was attractive & very clean. ..." Read more
"... communication I received from your shop. Furthermore, it was never communicated to me that my vehicle was being taken to Napa. Very dissatisfied that my vehicle is not in my possession ..." Read more
"... customer service was good and very professional. They communicated clearly and keeping me updated on the progress of my repairs. This made the entire process incredibly ..." Read more
"The check ins from the shop office were timely and kept me informed the loop throughout the repair process."

My Experience

I am so pleased with the care and concern for me in repairing my BMW X5. The car looks new. Extremely efficient. Outstanding Customer Service. Thank you to the entire staff! Elizabeth Glenn-O’Dell

My Experience

Efficient, the staff are very helpful. Happ to the result. And deliver on time. A job well done!!

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Repair Quality

Customer Service

Returned Clean

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My Experience

Everyone was professional and work was done to high standards

My Experience

Thank you guy for the smooth process . If I ever needed you guys again I will be back.

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Repair Quality

The service is good, fast in painting. And Omar is very helpful and accommodating to help the client.

Customer Service

Im really happy with the service.

Returned Clean

My Experience

Excellent service and staff. Very professional and knowledgeable. Alioto's did a wonderful job on my 40 year old truck. Highly recommend.

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Returned Clean

My Experience

Gene, Omar and Bud were all great in keeping me informed throughout the process. Work was done in a timely manner and the end result is amazing!! 10/10

Likely to Recommend

I would recommend this shop to anyone that needed any body work on any of their vehicles.

Repair Quality

The job Alioto’s did was above my expectations.

Customer Service

Omar, Gene & Bud were the ultimate professionals throughout the entire process.

Returned Clean

My Experience

The team was very thoughtful and provided detailed input on the situation and solution. They actually ended up coming in under budget relative to the original estimate which I really appreciated. I liked that they drove me home so I didn’t have to pay for an uber. They were great at communicating progress and timelines. Overall I am very satisfied.

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Repair Quality

Fabulous work and great customer service. Would use them again without hesitation

Customer Service

Great customer service

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I have already told my friends about my experience at Alioto's and recommended that they go there for any work that needs to be done on their vehicles.

Repair Quality

From start to finish, the service was great. And the crew did a fantastic job fixing my car. I appreciate how Omar was able to convince the insurance adjuster that my rear spoiler needed to be replaced and not patched up.

Customer Service

Great service from start to finish

Returned Clean

My Experience

I was pleased with the responsiveness, follow-through, and attention provided for a relatively inexpensive repair. I will use Alioto's in the future if a need arises. Thanks for the help. Special thanks to Gene and Omar.

My Experience

Thank you for a wonderful and smooth experience having our car repaired we appreciate the professionalism of Alioto‘s and their employees

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Repair Quality

The repair from checking in to picking up our vechiles went very well smoothly Everyone was e remedy efficient and professional

Customer Service

My Experience

The workmanship is precisely and beautiful. My car was washed and pristine when I picked it up, and I loved getting texts every day telling me of the progress, Alioto’s is the very best in Napa,

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My Experience

Excellent timely service

My Experience

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Returned Clean

My Experience

OMGOSH the service was absolutely amazing! Very efficient and I would definitely refer family and friends to Alioto's. So glad I decided to look up a auto body shop instead of just going to the place everybody knows about. The service was beyond my expectations. Omar is a great asset to your business as well as your mechanics. I dropped my car off in the morning and I got a text by 12 that my car was ready to pick up. I swear my car felt and looked new. Thank you so so much!

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