Crash Champions #0716 Napa

4.9 (1,140reviews)

97%

(707) 255-1739

827 Vallejo St, Napa, CA 94559

97%

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827 Vallejo St
Napa, CA 94559

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About Crash Champions #0716 Napa

See Photos

827 Vallejo St
Napa, CA 94559

Get Directions Website Email

Schedule an appointment at Crash Champions #0716 Napa

Book Appointment

Apply for Financing

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (1,140)

Sort By:
Newest
Rating

1,101 Customers Rated

5 Stars

87.7% Complete

(1000)
4 Stars

6.1% Complete

(69)
3 Stars

1% Complete

(11)
2 Stars

0.6% Complete

(7)
1 Star

0.3% Complete

(3)
< 1 Star

1% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, proactive communication, and timely repairs. Many highlight that vehicles were returned cleaner than expected, often looking brand new. Repair quality is frequently described as perfect, with excellent paint matching and precise workmanship. Customers appreciate being kept informed at every step, with proactive updates throughout the repair process. Several note repairs were completed ahead of schedule. A few customers mentioned isolated concerns, including radar damage after repairs, panel alignment issues, and minor interior cleanliness, as noted directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... was genuinely polite, friendly, and professional. Work on my car was perfect, and completed faster than anticipated. Communication was outstanding—they ..." Read more

"The work done was top notch. Everything lined up and the paint match is perfect"

"Crash Champions continues to exceed my expectations. Most recently they repaired, at no charge, a small ..." Read more

"... repaired my vehicle much faster than I expected, and the quality of the work was great. Communication was also top notch. Kept me updated throughout the entire ..." Read more

"The repairs they did damaged the radars located behind the bumper. The safety features of the car ..." Read more

"... and professional. Work on my car was perfect, and completed faster than anticipated. Communication was outstanding—they proactively kept me updated the ..." Read more

"Met my need to have the car completed in one day."

"They completed earlier which was appreciated"

"They took more time than they anticipated."

"No but they made it right by putting me in a rental for the extra time it took and they kept me updated ..." Read more

"Ive never dealt with an auto body shop with better communication"

"... was perfect, and completed faster than anticipated. Communication was outstanding—they proactively kept me updated the entire time. Very highly recommend ..." Read more

"I loved how customer service called to let me know if there were any changes that needed to be made, ..." Read more

"There were calls at every step. No surprises"

"We were always in the loop regarding the status of the repairs."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... was genuinely polite, friendly, and professional. Work on my car was perfect, and completed faster than anticipated. Communication was outstanding—they ..." Read more

"The work done was top notch. Everything lined up and the paint match is perfect"

"Crash Champions continues to exceed my expectations. Most recently they repaired, at no charge, a small ..." Read more

"... repaired my vehicle much faster than I expected, and the quality of the work was great. Communication was also top notch. Kept me updated throughout the entire ..." Read more

"The repairs they did damaged the radars located behind the bumper. The safety features of the car ..." Read more

"... and professional. Work on my car was perfect, and completed faster than anticipated. Communication was outstanding—they proactively kept me updated the ..." Read more

"Met my need to have the car completed in one day."

"They completed earlier which was appreciated"

"They took more time than they anticipated."

"No but they made it right by putting me in a rental for the extra time it took and they kept me updated ..." Read more

"Ive never dealt with an auto body shop with better communication"

"... was perfect, and completed faster than anticipated. Communication was outstanding—they proactively kept me updated the entire time. Very highly recommend ..." Read more

"I loved how customer service called to let me know if there were any changes that needed to be made, ..." Read more

"There were calls at every step. No surprises"

"We were always in the loop regarding the status of the repairs."

Barry (Ford owner) reviewed 8/8/26

Molly (Honda owner) reviewed 8/4/26

Good communication. Everyone was friendly and professional.

Duncan (Ford owner) reviewed 8/3/26

Zalomon (Toyota owner) reviewed 8/2/26

Not sure what was done with my vehicle for dent removal but things don’t feel normal in my car. Big bulge on carpet on the rear. Area were I believe a panel was removed was left messy, looks like an oil stain on the fabric. Also the polish in the area where the dent was fixed. Was not polished correctly there’s to many swirls. And the off road emblem looks crooked

Michael (Volkswagen owner) reviewed 8/1/26

Cannot speak highly enough about the quality of the service Brent and his team provided. Thank you

As above

Ralph (Dodge owner) reviewed 7/30/26

And I already have

The work done was top notch. Everything lined up and the paint match is perfect

Everyone I met and interacted with were professional, knowledgeable,friendly and helpful

Blake (Volvo owner) reviewed 7/30/26

Joshua (Hyundai owner) reviewed 7/30/26

Daisy did amazing handling the whole process

Daisy was on top of everything and helped us be really seamless for me

German (BMW owner) reviewed 7/30/26

Artimus (Jeep owner) reviewed 7/29/26

Paul (Toyota owner) reviewed 7/27/26

Kelli (Mercedes Benz owner) reviewed 7/27/26

Robert (Nissan owner) reviewed 7/25/26

Seemed to be as professional as possible.

Shannon (Nissan owner) reviewed 7/23/26

James (Honda owner) reviewed 7/23/26

Anonymous (Ford owner) reviewed 7/20/26

Robert (Toyota owner) reviewed 7/20/26

Adrianna (Volvo owner) reviewed 7/18/26

Shawndra (Volkswagen owner) reviewed 7/17/26

Daisy was wonderful to work with. So thorough and communicative and went out of her way to support, even in areas that were not the responsibility of Crash Champions

Sarrah (Hyundai owner) reviewed 7/17/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Crash Champions #0716 Napa

Schedule an appointment at Crash Champions #0716 Napa

Explore easy payment plans powered by Sunbit

About Crash Champions #0716 Napa

Schedule an appointment at Crash Champions #0716 Napa

Reviews (1,140)

1,101 Customers Rated

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0