Alioto's Garage - Napa

4.9 (210reviews)
98%
2497 Second St,  Napa,  CA  94559
Bot
Shop AssistantSparkles

In operation 87 years.

Alioto’s Garage has been family-owned and operated since 1939, proudly serving San Francisco and the greater Bay Area as a third-generation auto body repair group. With more manufacturer-certified collision centers than any other provider in the region, our factory-trained technicians ensure every repair is completed to exact manufacturer specifications—done right the first time. Our various locations are certified by leading automotive brands including BMW/MINI, Honda/Acura, Ford, Lucid, Mercedes-Benz, Porsche, Rivian, Tesla, and Toyota. Using advanced tools, equipment, and repair techniques, we restore vehicles to their pre-accident condition while delivering an exceptional customer experience from start to finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (210)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and going above and beyond expectations. The quality of repairs receives outstanding feedback, with many noting their vehicles looked brand new or like they came off a showroom floor. Communication throughout the repair process is highlighted as excellent, with regular updates via text and phone calls keeping customers well-informed. Timeliness is generally strong, with many repairs completed ahead of schedule, though some customers experienced delays due to parts availability or staffing issues. Additional touches like vehicle washing, detailing, and even pickup/delivery services are frequently mentioned as exceeding expectations. The shop's ability to work seamlessly with insurance companies and handle all paperwork is also highly valued by customers.
Select to learn more
"Top notch!"
"I found the quality of repair to be excellent, even better than I expected. I felt like I picked ..." Read more
"I would give a 20 if possible. Best customer service I've had in a long time!"
"Service was the best. Work done excellently and finished on schedule"
"Excellent experience and have recommended Alioto's to friends."
"They kept me informed by text message throughout the repair process which was much appreciated!"
"They kept me informed everyday. Everyone was kind and honest."
"Excellent communication and followup."
"They were very informative I never had to call or wonder what was going on"
"Excellent communication"

My Experience

I was pleased with the responsiveness, follow-through, and attention provided for a relatively inexpensive repair. I will use Alioto's in the future if a need arises. Thanks for the help. Special thanks to Gene and Omar.

My Experience

The team was very thoughtful and provided detailed input on the situation and solution. They actually ended up coming in under budget relative to the original estimate which I really appreciated. I liked that they drove me home so I didn’t have to pay for an uber. They were great at communicating progress and timelines. Overall I am very satisfied.

My Experience

Thank you for a wonderful and smooth experience having our car repaired we appreciate the professionalism of Alioto‘s and their employees

Likely to Recommend

Repair Quality

The repair from checking in to picking up our vechiles went very well smoothly Everyone was e remedy efficient and professional

Customer Service

My Experience

The workmanship is precisely and beautiful. My car was washed and pristine when I picked it up, and I loved getting texts every day telling me of the progress, Alioto’s is the very best in Napa,

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent timely service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

OMGOSH the service was absolutely amazing! Very efficient and I would definitely refer family and friends to Alioto's. So glad I decided to look up a auto body shop instead of just going to the place everybody knows about. The service was beyond my expectations. Omar is a great asset to your business as well as your mechanics. I dropped my car off in the morning and I got a text by 12 that my car was ready to pick up. I swear my car felt and looked new. Thank you so so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I had good experience with this body shop. The customer service was good and very professional. They communicated clearly and keeping me updated on the progress of my repairs. This made the entire process incredibly smooth and stress-free.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Completely satisfied and will recommend you guys to everyone I know!!!

Likely to Recommend

Repair Quality

Great crew, super clean shop. Will recommend to friends and family.

Customer Service

Fantastic service!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My truck looked better than it has in along time.

Likely to Recommend

Repair Quality

They kept in constant contact with me throughout the process when I picked up my car it was totally detailed, which I was not expecting

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was very nice and professional with good follow up. Repair work excellent!

Likely to Recommend

Repair Quality

Great service and repair work.

Customer Service

Returned Clean

My Experience

I loved there service and how they give you updates on your vechile while its getting fixed the staff was super friendly i really recommend alioto’s for any work done on your vechile. Everything was done fast!

My Experience

We were kept well informed of our repair progress and car repairs were completed on time as promised. Staff was courteous and helpful

My Experience

Excellent communication and customer care from the first contact with Gene through the estimate, insurance, and repair with Omar. A great professional team. The vehicle was returned in perfect condition. Thank you to the whole crew for making this such a user friendly experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Omar has been very helpful and communicative. The quality of the work looks great as well.

Customer Service

Returned Clean