Al's Body Shop LLC.

4.9 (1,246reviews)
96%
1097 Mid Atlantic Pkwy,  Martinsburg,  WV  25404

Al's Body Shop is a family owned auto repair business that has been serving our community since 1992. Our goal is to provide our customers with an awesome auto repair experience. A quality repair at a fair price. We work with all insurance companies and can help you file your claim. We pride ourselves on our customer service and are looking forward to servicing you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,246)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked as good as new or even better than before. The staff is widely recognized for being friendly, professional, and accommodating, creating a welcoming atmosphere that makes customers feel valued. Timeliness is a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule or within the promised timeframe. Text and phone communication updates were appreciated by many. A few customers noted areas for improvement, including more detailed communication updates, occasional delays, and cleanliness concerns upon vehicle return - all points raised directly by customers in their feedback.
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"... broken fog lamp while the truck was in the shop. The customer service at this shop is unmatched. Friendly and helpful and took the time to answer ..." Read more
"... declined but in my opinion went above and beyond! All work done on repairs needed was top notch professional grade. Highly recommended Big Al and his team for all your ..." Read more
"The repair of my car was excellent, and the customer service went above and beyond what I expected"
"... person whom chooses this shop. They put people first. The work done to repair my vehicle is incredible. The patience while dealing with my insurance and ..." Read more
"... the time they said it would be. Most importantly, the repair job came out beautifully. Excellent service, excellent people. Thank you so much for a pleasant ..." Read more

Likely to Recommend

Repair Quality

Overall the experience was great. Chris was and has always been so helpful and communicative to the entire process from start to finish. Over the years he has been a pleasure to work with. The repair work was handled with care and done beautifully. I have been a customer of Als for years and the work is excellent but I am very upset that my car now has a strong smell of cigarette smoke. I do not smoke as I have asthma that is brought on by smoke and other irritating smells. No one has ever been in my car nor do I smoke in my car so I know it had to have come from the time it was in the possession of the auto shop. As previously stated,I have been to Al’s many times and have never gotten my car back less than satisfactory. I understand having adhesive smells and oil or grease smell’s however I am not understanding why my car now smells of smoke when I or anyone in my life smokes. I have cleaned the car twice now and it still smells of smoke which tells me it has been exposed over a long period of time and may be in the fabrics of my car. I would like you to be aware that if you have employees who are smoking around the vehicles that it can cause this type of problem. Again I have been a long time customer and have had nothing but success with ALS but this is not one of them.

Customer Service

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Repair Quality

Very professional business. They did a great job. I would gladly recommend them! Kind staff- great work!

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My Experience

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My Experience

Great service in a timely manner. I recommend Al's for any body work.

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Repair Quality

Very professional and the work was well done. Very satisfied. I would recommend them to repair any car.

Customer Service

Very courteous

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My Experience

Great job with the color match and alignment of the repairs. Thank you for always going the extra mile!!!!! She looks like the day I bought her!!!

My Experience

I am very happy with the service and attention that was given to the repair of my car. I think they did a reallt great job and I'm very happy with it.

My Experience

The work was done fast and great quality. Customer service was excellent!

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Repair Quality

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My Experience

Great job. Thank you.

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Repair Quality

The crew at Al's Body shop did a great job.

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My Experience

They did an awesome job on my Kia. Great communication and very fast. Even cleaned my car for me.

My Experience

Satisfied so far.

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Repair Quality

Job seems well done.

Customer Service

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Repair Quality

I'm really satisfied with how my car turned out! It looked like nothing ever happened to it and the paint matched perfectly which was my main worry! This was the first time I've ever had any body work done to any car I've had and I would definitely come back and recommend to others!

Customer Service

Everyone I ever spoke to from start to finish was very friendly and helpful and answered any questions I had or pointed me in the right direction to get the answers I needed

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My Experience

Very nice people to work with. Only complaint I have is it took several weeks to get my car in for repair but I understand it happens like this sometimes.

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