Apex Auto Center

Likely to Recommend - 5.0/5.0 -

Absolutely recommend to friends and colleagues.

Repair Quality - 5.0/5.0 -

Did a great job.

Customer Service - 5.0/5.0 -

Kept me informed on the progress of my repair.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service, very polite and helpful, excellent work, super punctual.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. The did a very good job with the repairs.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Quick turnaround and everyone was extremely helpful to get my truck repaired. They also detailed the truck which was unexpected and a huge bonus.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

TWO ITEMS: (1) The entire time that we drove the car home the tire air pressure indicator light on the dash remained lit. We went to check the air pressure at the service station upon our return home and put the correct air pressure in each tire. Then we used the car’s Tire Pressure Monitoring Information System to see the tire air pressure display on the dashboard screen. NO INFORMATION WAS DISPLAYED (blank), and the tire air pressure indicator light was flashing. We shut the car off and restarted and repeated the process, but there still was no display for the tire air pressure, and the tire air pressure indicator light remained flashing. This means that our vehicle’s OEM Tire Pressure Monitoring System is not working. This must therefore be repaired/replaced. (2) Our First Aid Kit that came with our vehicle when we purchased it is missing. It always was attached with Velcro to the inside, right side wall of the trunk, above the 12 volt battery compartment. Did you remove this and forget to put it back? Please let us know. If you cannot return this to us you will need to provide us with an OEM replacement, which you can obtain from any Lexus Dealer. You can ship this item directly to our home address: Karl and Romkaew Broehm 212 Oakland Avenue Arlington, MA 02476-7257. We will let our insurance Claims person know about the above, and will tell our insurance Claims person that we will take our Lexus to a Lexus dealer to have our vehicle’s Tire Pressure Monitoring System repaired/replaced, as APEX Auto Center is quite far from our house, which makes it very inconvenient for us to have to return to APEX to have the vehicle’s Tire Pressure Monitors System repaired/replaced.

My Experience - 5.0/5.0 -

The repair was swift and great. The detailing was superb. My engine was amazingly washed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very responsive and did an excellent job of fixing BMW looked better than before the damage!

Customer Service - 5.0/5.0 -

Very good communication

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I left my car but take too much time to get ready.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’d like to thank Apex for the excellent service and for handling everything with the insurance so quickly. The support was outstanding and everything was resolved fast. Highly recommend! 🙌👏

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

For average quick jobs yes

Repair Quality - 4.0/5.0 -

They are professional and courteous, I also bought a detail job package which was done properly. As far as the quality of the main paint job, it is not up to standards of industry. The areas painted had fine dust particles and all the areas have that orange peel look.. they did fix the dust particles but the orange peel look can not be repaired. For the price they charged it is a good value.

Customer Service - 5.0/5.0 -

Very courteous and professional. Met the time frame they promised.

My Experience - 5.0/5.0 -

O atendimento deles é excepcional, super profissionais , rápidos , sempre atualizando o cliente . 100%. Ana e Robson são maravilhosos

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Things went so smoothly and the people at the front desk were so nice. My car looks great! I would definitely use Apex again. I’m going to mention one thing on the interior detailing to help point out for future detailing. RAV 4 back seats pull down to see the cavity underneath. This area wasn’t cleaned and the crumbs and things that go into the seats and down into the cavity were still there. Not a big deal but you probably want to point this out to the detail people. I’m very happy to have my car back and I thank you for your service!

Customer Service - 5.0/5.0 -

Excellent!

My Experience - 5.0/5.0 -

The repair was really well done. The only feedback I have is to ensure that everything is completed, because I was given false hope last week because on 9/03, it was confirmed that all was well and that my car was ready to be picked up the next day. Then, the next day came and I was told that it was missing a part since it was on backorder. I had to wait for other four days, which wasn’t too bad but also disappointing because of the miscommunication. Other than that, I’m very satisfied with the experience. Thank you for all you do!