Apple Collision Centers

4.7 (633reviews)
97%
384-A West Main St,  Gallatin,  TN  37066

In operation 12 years, 11 years at this location.

We are proud to provide you with over 40 years of experience and excellent customer service. We offer the highest quality repair standards in the industry today which will definitely meet your expectations GUARANTEED!! “Customer satisfaction is our number one priority."

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (633)

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I'll let anyone know!!!

Repair Quality

Truly appreciate their help and understanding I'm sure to tell anyone else about APPLE COLLISION. THANKS MR.MIKE,KELLY AND TO THE ENTIRE TEAM. WALTER SR.

Customer Service

Called me kept me informed.

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Repair Quality

Great experience! Easy to work with, honest, did a great job! Would recommend.

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Repair Quality

Apple was really responsive to all of my questions and were able to get repairs done in a timely matter in the face of a major winter weather event

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I love Apple Collision!

Repair Quality

I was very impressed with the professionalism and quality of their work. Thank you Apply Collision!

Customer Service

I was very impressed with the professionalism and quality of their work. Thank you Apple Collision!

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Repair Quality

Great job with the repairs.

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My Experience

The completion date on my car was pushed back 6 times from the time Apple received my car, Jan 6th, until it was finally completed on Jan 8th. Rather than being called and told why the dates were continually being pushed (I was never given a call during the entire process with any updates) all I ever received were automated text messages. The day my car was completed I was told that morning that it was being detailed and I would receive a call telling me when it was completed, however I never received a call and when I finally called to get a status (an hour and thirty minutes before the shop closed) I was told it had been done for some time. When I finally got my car the license plate was sitting in the passenger seat. Not sure how I was supposed to drive a car with no license plate, so I had to go back and ask for a screwdriver to put my license plate back on my car. I have been to this center twice and there will not be a third. The first time my car, just like this time, was not finished when I was told it would be and when I would call to get an update my messages were left unreturned for weeks at a time. I even had to return the car after my first time with Apple because it was rattling. They drove it, claimed they couldn’t hear it so I went to pick my car back up, walked up to the car, and found where a bolt was missing. I pointed it out to the technician who said “oh yeah that would definitely cause a rattle” which tells me it was never driven nor that anyone took 5 minutes to actually look at the car. I am not sure how Apple is a preferred State Farm collision center, but I will never use them again. Never completing work on time is one thing, but never calling your customers to tell them why they won’t hit their deadlines or even call periodically to give an update on a vehicle is unacceptable.

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But I would tell them my experience, Apple does great work.

Repair Quality

I only received one status by phone. I came by twice and was told the insurance company (Elephant Insurance) had not got back with the second request for more money. I understand it takes a while to get parts in but let me know what is happening. As for the finished work, it was a great job.

Customer Service

Need to let customer know the status of the work in progress, even if it is at a standstill. I felt like a bother both times I came in.

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Would recommend this repair shop for any autobody work that was needed. Very professional team!

Repair Quality

Car looked brand new. Totally impressed. Paint matched perfectly.

Customer Service

We was informed from the beginning that the repair time line would depend on the availability of parts, so we understood there could be a delay.

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I have already recommended to multiple people.

Repair Quality

Excellent work and outstanding customer service!

Customer Service

Mike Berry did an excellent job handling the repair of my vehicle.

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Repair Quality

Trash left in the bed as well as the drivers seat of the truck and white polish left all over the mirror and on the drivers seat.

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The repair looked great after everything was completed. Had to return to the shop a few weeks later after I was told it was ready to have the emblems attached to the rear lift gate and a section needed to have the paint overspray buffed out.

Customer Service

The repair took longer than expected. In on November 24th and picked up on January 13th and finished on January 27th. Could have been updated more often.

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Repair Quality

Took my daughters Honda Civic to Apple after she hit one heck of a big deer. When I got the car back, it looked brand new!!!

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They always do a great job!

Repair Quality

Always a great job!

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