Caliber - Gallatin

4.9 (3,472reviews)
98%
1461 Nashville Pike,  Gallatin,  TN  37066

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Infiniti
Nissan

Reviews (3,472)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent text and email updates that kept them informed at every stage of the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many repairs were completed ahead of the scheduled date. Staff professionalism, friendliness, and helpfulness were repeatedly commended. A few customers noted minor concerns, such as interior cleanliness, small items left unaddressed, or occasional delays due to parts availability, but these were the exception rather than the rule. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"... Absolutely outstanding experience from start to finish. Amazing service and great repairs! Seamless execution with the insurance company and car rental service." Read more
"Totally professional. The repair looks as if nothing ever happened to the vehicle."
"Quick repairs, the car looks brand new, work was completed sooner than expected, I was updated frequently, the whole process was ..." Read more
"Bottom line is the excellent job on our car repairs. We are so pleased and relieved with the new car look resulting. The ..." Read more
"The repairs are not noticeable. I'm very happy with the work. My expectations were exceeded!"
"A week early!!"
"... pick it up as soon as possible after the repair, my car was supposed to be there by July 7, but I had to do it a week earlier and not just do it, but they listened to all my wishes ..." Read more
"... you updated throughout the whole process and it was even done a week before the estimated time!! Will definitely recommend!" Read more
"Repair was completed ahead of scheduled completion date, communication was solid and staff was polite and ..." Read more
"One week early and I was appreciative because I was paying for a rental car."
"... the experience that we had with caliber collision… we were kept informed at all steps of the process and car was completed 1 day early.. and I want to ..." Read more
"Best communications I have ever experienced from any other businesses !"
"I appreciated the texts message updates every few days. It helped to know the timeline of repairs and when to expect the return of my vehicle. ..." Read more
"1010. the work, the communication using caliber is a must for me!!!"
"Overall, easy to work through the process. Great communication throughout the repair. Repair looks great and no issues at this time."

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Returned Clean

My Experience

10/10 would recommend. Caliber Collision made this TOO easy! The communication was perfect and the costumer service could rival Disney. Thanks guys!

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My Experience

Caliber made an inconvenience so much less frustrating. They were helpful and efficient.

My Experience

This is the second time I have brought a vehicle to you. Always so thorough and courteous.

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Returned Clean

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Always do a great job

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Great always

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Fantastic so nice so sweet so respectful so helpful

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My Experience

Great team and great service

My Experience

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Taylor was an amazing help, and made sure to answer any questions I had and keep me updated the whole time.

Returned Clean

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My Experience

Job well done the lady that was the overseer (Tiffany) she text me very frequently about my parts, and when they was going to reassemble, I was very satisfied with her customer service and the job that the mechanics done thank you

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Tiffany was wonderful she deserves an A+++ for her performance she text and let me know when they order parts and when they reassemble she was prefect

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We appreciated the updates while our car was being repaired. It was a nice surprise to have it done early! I do have one concern that I'll follow up on but other than that everything is great! Thank you so much!

Customer Service

Your personnel did a great job!

Returned Clean

My Experience

Appears the crew did a good job on repainting my bumper, washing the car was a nice touch. Wendy and Taylor were very helpful too

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Have to go with a 7 for now until vehicle is competed

Repair Quality

I cannot make a full proper review until my vehicle is finished

Customer Service

Service writer has been great so far