Caliber - Gallatin

4.9 (3,415reviews)
98%
1461 Nashville Pike,  Gallatin,  TN  37066
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Infiniti
Nissan
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Email

Reviews (3,415)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text message updates that kept them informed at every stage of the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or better than before. Timeliness was another strong point, as many repairs were completed ahead of schedule, which customers greatly appreciated. Staff were widely described as friendly, professional, and knowledgeable, contributing to a stress-free experience. A few customers noted minor issues such as residual overspray, interior cleanliness concerns, and occasional delays, reflecting areas customers felt could be refined further.
AI-Generated from reviews written in the last 12 months
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"... Absolutely outstanding experience from start to finish. Amazing service and great repairs! Seamless execution with the insurance company and car rental service." Read more
"Always pleasantly surprised at the level of detail Caliber operates not only with the repair but with communication. The best repair shop out ..." Read more
"Quick repairs, the car looks brand new, work was completed sooner than expected, I was updated frequently, the whole process was ..." Read more
"The repairs are not noticeable. I'm very happy with the work. My expectations were exceeded!"
"Totally professional. The repair looks as if nothing ever happened to the vehicle."
"A week early!!"
"... updated throughout the whole process and it was even done a week before the estimated time!! Will definitely recommend!" Read more
"One week early and I was appreciative because I was paying for a rental car."
"It was done a few days early. That saved us money on the rental car."
"... pick it up as soon as possible after the repair, my car was supposed to be there by July 7, but I had to do it a week earlier and not just do it, but they listened ..." Read more
"... would reach out to them about status. In other words, they were always 1 step ahead on the communication. I was blown away." Read more
"... Service with a smile …. Often is a thing of the past …. Caliber employees are a bright spot in your day!" Read more
"... the experience that we had with caliber collision… we were kept informed at all steps of the process and car was completed 1 day early.. and I want to ..." Read more
"I appreciated the texts message updates every few days. It helped to know the timeline of repairs and when ..." Read more
"This team went above and beyond in communication and customer support during what was an especially stressful experience ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My first time working with them and they were absolutely wonderful! I love the texting updates they give. They keep you updated throughout the whole process and it was even done a week before the estimated time!! Will definitely recommend!

Likely to Recommend

Def would recommend.

Repair Quality

Caliber collision did a wonderful job and was excellent with communication! They even got the job done a week early.

Customer Service

Great customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with everything about my experience. They kept me updated and finished my car promptly.

Likely to Recommend

I will never take my vehicles anywhere else! They were so great

Repair Quality

Wonderful! They were fabulous to work with! I had issues bc my husband is unable to drive and they brought me home after I dropped it off. Then when it was finished, they dropped it off to me. What awesome service! They were fabulous!

Customer Service

See previous notes! They were beyond fabulous! The kindest most professional people. They couldn’t have been any better

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff!

Likely to Recommend

For sure

Repair Quality

Smooth process. Great work!

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes very satisfied with my car repair, Taylor was very helpful and very knowledgeable about all the steps of the repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank all of the people who took care of my suv. The work done is exceptional. I did not to wait to long for work to be completed. All of the staff was great. Thank you so much.

My Experience

Karen took care of us from the start to the finish. Everything was complete ahead of schedule. Thanks !!!

Likely to Recommend

Repair Quality

Karen took really good care of me through the whole process making it much easier to navigate everything and it was ready four days earlier than expected. Thank you !!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent

Repair Quality

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Karen and the rest of the team were amazing. They were friendly and very helpful. From the start of the initial appointment to get an estimate, to repair appointment, to drop off, to final repair and to completion of repair, I was kept informed and updated of each progress. You have an impressive customer service! Thank you for your help. Caterina Antonacci

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the texts message updates every few days. It helped to know the timeline of repairs and when to expect the return of my vehicle. I was thankful for texts rather than phone calls, as I cannot answer phone calls during the day at work. Everyone I spoke with in person was extremely knowledgeable with the process and helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber Collision did great work!

Customer Service

Everyone was friendly and accomodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very very pleased. I was kept well informed of the whole process. The truck looks brand new from the damage.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The van looks excellent and every staff member I encountered was very nice!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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