Arlington Toyota Collision Center
In operation 46 years, 16 years at this location.
Finding a collision center can be daunting. You need trained professionals with the unique expertise to restore a luxury vehicle, experienced technicians who know yours in every detail, and attentive customer service that gets you back into the driver’s seat as quickly and conveniently as possible. That’s why we are proud to be recognized as an independent 28,000 sq. ft. Toyota and Lexus Certified Collision Center. This prestigious designation means that our staff has received detailed training on your vehicle, and has the proven expertise you can trust to get you back on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:30 am - 12:30 pm |
My Experience - 0.0/5.0 -
Overall I am very satisfied with the repair of my RAV4. My comment to share is that it was often difficult to reach members of the repair team via telephone. With due respect re: Covid challenges I understand but it was frustrating at times. When I was able to speak with staff at the collision center they were very professional. Thank you!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
My car was in the collision center for 2 weeks before the first contact with me! I left 2 messages for the manager and he never returned my calls! I had to call every week to get update about my car. No update about my car status was given to me.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Honestly we had bad experience. I would not wish any of my friends or colleagues go through the same.
Repair Quality - 1.5/5.0 -
It took 47 days to repair bumber. Front car headlights are misaligned and still need to be fixed
Customer Service - 1.5/5.0 -
There hasn’t been much communication between the rapáis shop. We had to initiate all the calles, follows and so on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The way my car was repaired without any paint work, from the hail damage, was amazing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
We have been very happy in the past, not sure what’s going on now. The issues we had this time were customer service, the body shop was excellent.
Repair Quality - 2.0/5.0 -
I can’t believe you made my cat sit there for three days before you even began working on it. That cost me money in securing another vehicle for that time. Any time I called, the woman never had an answer for me, said she would call me back and never did. This happened at least three times.
Customer Service - 0.5/5.0 -
No calls back when promised. Why did I drop my car off on Monday night and no one began working on it until Friday?
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the repairs.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall excellent. I had a problem getting parts. The gentleman that was handling the business got Covid but Tom picked up the ball and helped a lot. I’m very satisfied
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Got a call from someone my car was ready. It wasn’t rayne. He was at lunch when I got the call. When I got there and checked the car the trim around the rear wheel well had not been repaired /replaced properly. I was very upset. Very disappointed. Luckily rayne was back from lunch by then. When I showed it to him he took the car to the back to be repaired then. By then I had returned the rental so my only option was to sit and wait for a car I was told was ready to be picked up. I was really disappointed. Why release a car that was not checked and ready to be picked up . Luckily rayne was there and was able to take care of it for me. But after four days I still had to sit and wait. I was very disappointed. I expected better customer service and care from Arlington.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not unless something changes pretty drastically. I understand that a lot of the delay wasn’t their fault but I just wish there could have been better communication from the beginning.
Repair Quality - 5.0/5.0 -
I was satisfied with the work done on my car but dissatisfied with the time it took and the lack of communication by the Collusion Center. The 10 rating is only for the quality of the work performed. I was very dissatisfied with the rest of the experience m. I was told originally it was going to take one week but it took 7 1/2 weeks. I understand the parts were delayed but I would have preferred that the parts were ordered and that I could come back at a later date to have the work done. 7 1/2 weeks is a long to go with out having your car. It was drivable so I think I should have been given that option. Also I was not kept aware of the delays. I was given a date that the car would be completed at least 3 times that didn’t happen. No one bothered to call me to call what was going on. I had to keep calling them. The manager did call and leave messages twice after my State Farm office called on my behalf.
Customer Service - 0.5/5.0 -
See previous reponse
Returned Clean
My Experience - 0.0/5.0 -
Offcurse not. They took 38 days to repair my car. Even tho they told me it will only take 6 days when I was dropping off. Along with that after that repair they didn't check there was damage in the car but they call me and said the car is ready.when I get there I showed them the damage and they said I will have to come back for the repair again. So not happy at all. They disappointed me. 😞 not coming back to you guys.
Likely to Recommend - 0.5/5.0 -
Really after all this. I will not recommend
Repair Quality - 0.5/5.0 -
Well they didn't do good. I am really disappointed..they told me it will be done in 5 days. But they took 38 days plus there was issue so I had to take my car back. Plus I noticed some is especially is damaged as well. Not happy.. It was so hard to get hold of them every time I called they never replied or so Plus havnt got the rental check they was supposed to issue me..never got it..
Customer Service - 0.5/5.0 -
Very disappointed..never returning back
Returned Clean
Likely to Recommend - 4.5/5.0 -
The manager, Tom was very friendly, informative and professional. Front desk people at the collision center however were the opposite. They seemed confused and bothered by anyone asking questions.