Arlington Toyota Collision Center

4.8 (757reviews)
96%
2095 N Rand Rd,  Palatine,  IL  60074
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Shop AssistantSparkles

In operation 46 years, 16 years at this location.

Finding a collision center can be daunting. You need trained professionals with the unique expertise to restore a luxury vehicle, experienced technicians who know yours in every detail, and attentive customer service that gets you back into the driver’s seat as quickly and conveniently as possible. That’s why we are proud to be recognized as an independent 28,000 sq. ft. Toyota and Lexus Certified Collision Center. This prestigious designation means that our staff has received detailed training on your vehicle, and has the proven expertise you can trust to get you back on the road.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:30 am - 12:30 pm
* Holiday hours may differ.
Lexus Authorized
Scion
Toyota

Reviews (757)

Likely to Recommend

Repair Quality

I am very grateful to all of the Collision center employees for being so helpful and understanding!

Customer Service

Huge Thank you to James ,the manager of the collision center for his outstanding service and dealing with my State farm insurance conditions regarding my claim!

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Customer Service

Jared was very helpful, giving us very thorough explanations and always willing to confirm or give more details when we needed it. He was very approachable and thanks to him, it felt like a lot of the stress of having to repair the vehicle and deal with insurance was reduced.

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Repair Quality

Customer Service

10. Jerod knowledgeable and helpful

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Repair Quality

Repairs were very good but took a week and a half longer than originally promised.

Customer Service

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so far the work is perfect

Customer Service

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Repair Quality

Jimmy was awesome in his level of service in following up with me and the insurance company. Thank you so much Jimmy Kim Wolski

Customer Service

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My Experience

The Team was professional and made me feel they cared about the service they provided. Thank you Peter and TEAM!

My Experience

Great customer service and they explain everything. Great work, both what you see and what you cannot see. Feel very confident everything is taken care of.

Likely to Recommend

Repair Quality

Our repair shop contact Jared was really the reason our experience with the insurance carrier was relatively painless. He was our hero when I was about to jump out of a window trying to understand the claims process. A big thank you goes out to him

Customer Service

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Repair Quality

Customer Service

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They called frequently

Repair Quality

Customer Service

Too long to fix.

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Repair Quality

Jimmy and his team were great

Customer Service

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Overall great job and pleasant experience

Repair Quality

Great job on my 4runner body work. Nice guys, pleasant to work with. Provided shuttle. Took a few days longer than originally estimated but job well done.

Customer Service

Very pleasant to work with

Likely to Recommend

Repair Quality

Bubbling of paint/clearcoat. I drove 90 minutes (3 hours roundtrip, as you are the closest Lexus certified collision center), which will require me the inconvenience of taking a half day to return to the center to fix the paint issue. Additionally, I was quoted $1000+ more than my initial estimate which was not clearly communicated to me. It would have been nice to get a call with this information.

Customer Service

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Likely to Recommend

Repair Quality

I would have rated higher, but somehow there is a strong odor of cigarette or cigar smell in the car. It’s been a week and it still smells like an ashtray. We never smoked in the car since it was new, and now it smells terrible! I hopes it goes away, not happy!

Customer Service

Returned Clean