Auburn Collision Center
Auburn Collision & Service is a one stop for any and all of your automotive repair needs. we have certified and state licensed with many years of experience. Our facility does complete collision, refinishing, mechanical repairs, as well as detailing. once your vehicle arrives there is no reason for it to leave our facility until it's done other than for road testing our repairs in most cases. our service write up area is 10,000 square feet inside and out of the uncontrollable weather elements. Collision repairs have a limited lifetime warranty and mechanical repairs are warrantied for 12 months or 12000 miles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
They are not punctual with appointments. They told me four days and it took more than ten days. I do not recommend anyone to come to them.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Found a few minor issues at delivery but Dan handled quickly.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repair took a very long time, months, 1/4 of a year. When we would call we would be given excuse after excuse as to why it wasn't done by the head of the body shop... they ordered the wrong part, it was just waiting to be painted, someone quit...and on and on. I took so long our insurance made them pay for a rental for us. The only reason why this isn't a 1, is because Mike tried to make up for all the nonsense by making sure the car was done right. We had to take it back twice after we originally were handed back the keys, and he fixed those problems. I would suggest a new head of the body shop might fix some of the issues.
Customer Service - 1.5/5.0 -
Again, the excuses after excuses by the head of the body shop were too much. Thank goodness for Mike and Heather.
Likely to Recommend - 0.5/5.0 -
If needed I won’t use your body shop and I definitely won’t recommend it
Repair Quality - 0.5/5.0 -
Only giving a 5 because you are try to fix my car. Otherwise it would be lower. I was supposed to be done last week Friday. 3 attempt at painting it
Customer Service - 0.5/5.0 -
Poor workmanship, took multiple visit pointing out your mistakes
Likely to Recommend - 2.5/5.0 -
Only if they are well versed in what the problem is and how to repair it
Repair Quality - 3.0/5.0 -
It took from mid May to July to fix the vehicle. The problem resurfaced 2 weeks later. Pulling to the right and squeaking.
Customer Service - 2.5/5.0 -
The only time I was spoken to was to be informed vehicle was road ready
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Took much longer than communicated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was as expected and there have not been any issues identified
Customer Service - 5.0/5.0 -
Dan and his team went above and beyond to answer questions and took the time to explain when we did have questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We love Mike and Heather! Always satisfied with end job.
Customer Service - 5.0/5.0 -
Mike and Heather are the best!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Cat looks brand new-thank you!
Customer Service - 4.5/5.0 -
Nice and prompt service!
Likely to Recommend - 5.0/5.0 -
No comment
Repair Quality - 0.5/5.0 -
Excellent Job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional Job was done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Satisfied
Likely to Recommend - 4.5/5.0 -
Many times they I felt they’ve just forgot me and I’d have to call back. I would recommend them, but I would say I think you need to stay on top of them and with all these cars made in different countries. Parts are not always readily available. Just so you know, I’m glad to have my car back And I’m leaving on vacation and enjoying the holidays with my family in a warm climate.
Repair Quality - 5.0/5.0 -
I’m making a comment, but I haven’t driven the car yet and so I will get in touch with you if something isn’t right I know that you did not set the clock on the dash and that was just because I was impressed how well the young man had detailed the car For delivery
Customer Service - 5.0/5.0 -
I really don’t know how to make a comment of my car being gone for 4 1/2 months. But it looks good. I’ll know when I get to drive it and I can let you know some more details or if you don’t hear from me then I guess everything is fine.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
It took way too long
Customer Service - 4.0/5.0 -
They were honest and open about the delays
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Today is Wed. (7/24/24). I just spoke to Daniei and as soon as his shuttle driver gets in, he will call me and arrange for my pick-up. I rated an 8 because I have yet to pick-up my car and test ride it. But overall, I believe Auburn Collision worked on my behalf, putting my best interest first. Even when they received non-quality parts, instead of going ahead & using them anyway, they waited for right parts to put into my vehicle. It's only 9:38am.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
Great Job Gorgeous and Awesome
Customer Service - 5.0/5.0 -
Awesome
My Experience - 5.0/5.0 -
Quick honest and up to date progress thru out....thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice it hot picked up and received updates on progress thru out
Customer Service - 5.0/5.0 -
Mike responded as asked