Auburn Collision Center

Likely to Recommend - 5.0/5.0 -

I would surely recommend

Repair Quality - 4.5/5.0 -

There was a rust spot on the hood of the Honda that I requested to be painted that was missed.

Customer Service - 5.0/5.0 -

I was impressed

My Experience - 5.0/5.0 -

Mike was helpful no hard times had a minor issue after return and they helped fix it that day, really great shop

My Experience - 5.0/5.0 -

The repair looks very good and the wax job was not expected but very much appreciated. I have already referred you to a friend. Have a wonderful day.

Likely to Recommend - 5.0/5.0 -

I have already shared with colleagues and family what a great job Auburn Collision did on my vehicle.

Repair Quality - 5.0/5.0 -

Auburn Automotive and Collision did beautiful repair job on my back bumper beneath my hatch and also cleaned the front interior/ floor mats of my vehicle and washed and looks like they also waxed the exterior of the vehicle. That was unexpected and so very much appreciated. 10 STARS with heartfelt thanks to Auburn Collision. I hope I don’t have need for a repeat visit but will be back if another unfortunate situation happens and I have already recommended your repair service to people who have commented on how nice and pretty my vehicle looks.

Customer Service - 5.0/5.0 -

Customer service was good albeit a little lengthy when picking up my vehicle but the awesome repair job negates my feelings about the wait which was only caused because a potential new customer was asking a lot of questions and getting 200% customer service and explanations with a vehicle walk around. Patience is of virtue in action 🤔😊

Likely to Recommend - 5.0/5.0 -

People today live by positive references

Repair Quality - 5.0/5.0 -

Have known these guys a long time, always excellent work!

Customer Service - 5.0/5.0 -

What can I say, Mike and Heather are awesome!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was done well and the turnaround time was quick! 😁👍

Customer Service - 5.0/5.0 -

Courteous service!

My Experience - 0.0/5.0 -

The time you took to repair.

Likely to Recommend - 4.0/5.0 -

I would tell them it might take longer for repairs

Repair Quality - 4.5/5.0 -

It took to long to get fix.

Customer Service - 5.0/5.0 -

He done a fine job

My Experience - 5.0/5.0 -

The only thing I thought could have been better was the time it took to actually get the work done. I first brought the car in mid November and had to wait almost 2 months to bring it in for the repairs. I think had I not called to find out when I could bring the car in for the repairs I might still be waiting for a date to bring it in.

Likely to Recommend - 4.5/5.0 -

I thought the work was good and if asked I would recommend Auburn, but would mention that perhaps one might have to keep on top of scheduling when the vehicle needs to be at Auburn for the repairs.

Repair Quality - 5.0/5.0 -

Although it initially took longer than I expected to actually bring the car in for the necessary repairs ( almost 2 months) , I thought the repair work was excellent. My car came back looking brand new.

Customer Service - 4.5/5.0 -

I do think after my initial estimate that perhaps my insurance claim may have been overlooked and had I not initiated a phone call I might still be waiting to find out when to bring my car in for the necessary repairs, but my representative at Auburn was very good and kept me posted on the car’s repair progress. Overall, I was satisfied with Auburn Collision.

My Experience - 5.0/5.0 -

This particular repair incident took an extremely long time to complete, part of which was due to worker illnesses and also parts delays. Auburn supported me by assuming the cost of my rental car after a certain point. This was unexpected and was very encouraging. I will definitely come back to Auburn if I have another repair need.

Likely to Recommend - 2.5/5.0 -

I am not sure how to proceed from here. We had one positive experience and one experience I would not want to have again. I am also worried about the quality of the repair and if I will have future complications.

Repair Quality - 1.5/5.0 -

It too longer than I thought to fix the vehicle. We made an appointment to make sure the parts could be obtained and the work could be done. I had pay rental car cost covered for 30 days. It took longer than 30 days to fix the vehicle. I was told I would be contacted regarding the work being done, that never happened. I had to call multiple times for updates. I felt the service was kind and my service rep was trying to be helpful. The work just took too long. Additionally, the work is still not competed. A plastic piece is not secured to the bumper correctly. I need to bring it back, but I worry about how long that will take. I also worry about if the work was done to get the truck back to me quickly at the end of the timeline instead of the fix being done correctly with quality work. We brought my wife’s car there and we’re happy with the timeline and service. We did not have the same experience.

Customer Service - 4.0/5.0 -

Paul is as very kind and professional when communicating with me.

My Experience - 0.0/5.0 -

My only complaint was the lack of communication. I was originally told that it would be a wk. But ended up being a month. W/o a call or email saying hey we had to order another part or whatever the hold up was. I would have liked to be informed as to what was going on. Even when I called to check on it I was told "oh you will get an email soon" 2 wks later I get an email that my car was ready. Now the repair looks AMAZING! 100% satisfied and impressed w the work both inside and out! Looks like it just came off the showroom floor! So great job on the work! Just try to keep people informed. It goes a long way. Even just a short email would have worked. Bit thank you guys for the great job and I will be bringing my car there in spring to have work done.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Again per previous survey. I have gotten more emails since the car has been picked up then when my car was in the shop! So seems like u guys do know how to use email. Again my only complaint is to let ur customers know what's going on specially when their car is going to take 3 wks longer then expected.

Customer Service - 3.0/5.0 -

Again refer to previous comment.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Overspray on vehicle and rear passenger door not painted

Customer Service - 3.0/5.0 -

Service staff annoyed about getting the job done completely

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

Time frame of the time they repaired scratches always an excuse I like Auburn Collison but not the staff j was dealing with they wouldn't eve n go over the repairs with me and didn't complete job I have a scratch that should have been repaired by my insurance company.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a fantastic job on my collisio repair needs. Thank you.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding repair work and services. They completed the work on time and as scheduled. The detailing work was better than i have ever seen before !!!!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0