Auto Care East Inc.

4.8 (2,516reviews)
96%
243 E 94th St,  New York,  NY  10128
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Shop AssistantSparkles

At Auto Care East, Inc. in New York, New York, our state-of-the-art auto body and repair shop is dedicated to providing quality service at affordable prices. Our I-Car trained collision and painting technicians and our licensed insurance adjusters can handle all auto body repairs and all aspects of the insurance claims process. In addition, our mechanics can perform your factory scheduled maintenance; oil changes; brake service, and any other service necessary to maintain or repair your vehicle. Our NYS licensed insurance adjusters are experts at handling all aspects of your insurance damage claim. We are a direct repair shop for Allstate, Progressive, Travelers, Esurance, USAA, Farmers, Fireman's Fund, Kemper, Liberty Mutual and others. We have state of the art computerized paint matching system and a heated fully downdraft spray booth. In addition, we have a computerized Car-o-Liner frame measuring system. We use top of the line Spies Hecker paint products (www.spieshecker.com)

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,516)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, often describing results as car looking brand new. The team is widely recognized for professionalism, friendliness, and going above and beyond. Communication stands out as a key strength, with daily email and text updates keeping customers well-informed throughout the repair process. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. Customers also appreciate the complimentary interior and exterior cleaning. A few customers noted concerns including incomplete repairs, delays without explanation, and post-repair issues, reflecting areas customers feel could be improved for a more consistent experience.
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"Their professional repair services was the reason why I asked my insurance company to go back to Auto Care ..." Read more
"Outstanding service. Car looks great and the scheduling was perfect. They went above and beyond on some extras ..." Read more
"The service was great. The work was done as promised and more."
"Excellent work, amazing customer service, friendly staff and the icing on the cake is Ive never seen my car ..." Read more
"Auto Care East is not just a good place. It is a perfect service shop with reliable professionals who always answer any questions in detail and do ..." Read more
"... informed as to status of the job throughout the process. Delivered the car early. The repairs were excellent. Completely satisfied." Read more
"... work on my car. They were very communicative and even finished the job a week earlier than quoted. I highly recommend them!" Read more
"... , Im so happy to have my Jeep back and restored! Thankyou for getting it done on time !" Read more
"Car wasn't ready, way past the time more then a week"
"... yesterday and so far so good. The bodywork was well done. It was finished before the estimated time of completion which was a bonus. Definitely will recommend this ..." Read more
"Excellent communication via email and phone. Good explanations and descriptions of work. Attentive ..." Read more
"Email updates every day were great"
"I was consistently updated by text messages and emails. Auto East is extremely professional."
"Communication was great, except, the finish date kept being pushed out."
"The only reason I gave the service a 9 was the completion date kept getting pushed off without explanation until I called to ask why."

My Experience

A masterful repair of my car It looked like a new car when I picked it up. Thank you AutoCare for great repair

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The car looks beautiful. Antonio was just very awesome to deal with. You guys are super professional and very customer service oriented. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Yes. Auto Care East made the process easy. The work on the car is excellent, Thanks to Mary and Antonio.

Likely to Recommend

Repair Quality

10. Totally satisfied.

Customer Service

My Experience

The service was good to have my car service at Auto East. The lady who works in the office is very friendly and informed. She kept me updated on my car situation. She gave excellent service and kept me informed about my car repairs,

Likely to Recommend

Highly recommended

Repair Quality

Great place to deal with. Very professional and organized. Most of us don’t need to use them on a regular basis but when you need them so kind and streamlined to make the process smooth.

Customer Service

Not used to such kindness and thoughtfulness during what could be a stressful situation

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

The staff were really friendly and helpful throughout the entire process. They explained everything clearly, kept me informed along the way, and made the whole experience easy and stress-free.

Returned Clean

Likely to Recommend

Repair Quality

Just took awhile parts to come auto shop. I’m Pleased with the work. I was able to get a rented Car

Customer Service

Returned Clean

My Experience

crowded shop with steep ramp but great work and wonderful people

Likely to Recommend

I already have recommended it

Repair Quality

crowded space but good work and great people

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very professional and very pleasant from the Office staff to the workers in the shop.

Customer Service

Very good

Returned Clean

My Experience

Antonio and the team worked effectively, were honest and quite frankly, a pleasure to deal with

Likely to Recommend

Repair Quality

Im giving 9 and not 10 simply, because of the length of time taken for the repair. That said, they performed their work impeccably and beyond that, seem like great people; courteous, patient and available. Shout outs to Antonio and Mary especially

Customer Service

Returned Clean

Likely to Recommend

Good

Repair Quality

Very Good

Customer Service

Good

Returned Clean

My Experience

The car was delivered with the attention light in the panel is still on.

Likely to Recommend

Repair Quality

The reception service os really good (Antônio). However, my car was delivery still with the emergency light on the panel. I am concerned that the car May stop at any time

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The car is making a scraping sound when making left turns

My Experience

Thank you to the team at Auto East. Their professionalism and patience made a difficult issue easier. I would recommend this business to anyone needing quality and professional care.

Likely to Recommend

Very likely to recommend

Repair Quality

Very pleasant and knowledgeable of the process

Customer Service

Great customer service

Returned Clean

Likely to Recommend

Repair Quality

Thank you excellent service

Customer Service

Returned Clean

My Experience

Good service

Likely to Recommend

Repair Quality

Very good service

Customer Service

Excellent service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean