Auto Care East Inc.

4.8 (2,493reviews)
97%
243 E 94th St,  New York,  NY  10128
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Shop AssistantSparkles

At Auto Care East, Inc. in New York, New York, our state-of-the-art auto body and repair shop is dedicated to providing quality service at affordable prices. Our I-Car trained collision and painting technicians and our licensed insurance adjusters can handle all auto body repairs and all aspects of the insurance claims process. In addition, our mechanics can perform your factory scheduled maintenance; oil changes; brake service, and any other service necessary to maintain or repair your vehicle. Our NYS licensed insurance adjusters are experts at handling all aspects of your insurance damage claim. We are a direct repair shop for Allstate, Progressive, Travelers, Esurance, USAA, Farmers, Fireman's Fund, Kemper, Liberty Mutual and others. We have state of the art computerized paint matching system and a heated fully downdraft spray booth. In addition, we have a computerized Car-o-Liner frame measuring system. We use top of the line Spies Hecker paint products (www.spieshecker.com)

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (2,493)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular email and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting early completions. Complimentary interior and exterior cleaning is a recurring pleasant surprise. A few customers noted areas for improvement directly from their feedback, including occasional delays without explanation, minor unfinished repairs requiring return visits, and isolated communication gaps between automated updates and actual status.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Their professional repair services was the reason why I asked my insurance company to go back to Auto Care East. ..." Read more
"Outstanding service. Car looks great and the scheduling was perfect. They went above and beyond on some extras ..." Read more
"The service was great. The work was done as promised and more."
"Excellent work, amazing customer service, friendly staff and the icing on the cake is Ive never seen my car ..." Read more
"Magicians! They even repaired a scuff on the sideview mirror that occurred as a different incident!"
"... informed as to status of the job throughout the process. Delivered the car early. The repairs were excellent. Completely satisfied." Read more
"... work on my car. They were very communicative and even finished the job a week earlier than quoted. I highly recommend them!" Read more
"... , Im so happy to have my Jeep back and restored! Thankyou for getting it done on time !" Read more
"... yesterday and so far so good. The bodywork was well done. It was finished before the estimated time of completion which was a bonus. Definitely will recommend this shop ..." Read more
"Fully satisfied with your service and timely delivery of the repaired vehicle."
"Excellent communication via email and phone. Good explanations and descriptions of work. Attentive staff."
"... repair process - they did a fantastic repair job, keeping me informed every step of the way and were also incredibly nice. Highly recommend!" Read more
"Fast, easy to understand in great communication via email on both the estimate updates and then conclusion. Seemed ..." Read more
"Communication and service was great."
"Communication was great, except, the finish date kept being pushed out."

My Experience

The went above and beyond. Kudos to Antonio for his expertise and service. Your whole staff did a great job and I am beyond satisfied. Thanks to all who played a part in fixing my vehicle. A job well done.

My Experience

Likely to Recommend

Repair Quality

So professional with excellent communication.

Customer Service

So easy and accommodating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There was a huge piece of metal in the front tire that may have been picked up in the garage. I could hear it as soon as I left.

Likely to Recommend

Repair Quality

Car had a flat tire and bumper is coming apart in 2 days.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Auto Care East is now my "go-to" shop, and I informed my insurance agent about my satisfaction.

Repair Quality

This is my second visit to Auto Care East. On both occasions, they have repaired my car with professional care and were always in contact with me about their progress.

Customer Service

The front desk people treated me very well--friendly, knowledgeable, thoughtful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Auto Care East is not just a good place. It is a perfect service shop with reliable professionals who always answer any questions in detail and do everything possible to do repairs on permanently high quality level and in short terms. Thanks a lot for years of cooperation!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was impressed with everyone's courtesy and professionalism.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Prompt, professional and complete. Pleasant staff as well.

Likely to Recommend

Repair Quality

Quick and efficient!

Customer Service

Attentive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The work was excellent

Customer Service

The took care of my issue fast and I was satisfied with the work they did on my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Strong team. White glove service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

As excellent service and insurance acceptance,

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

....

Repair Quality

Customer Service

Professional, personable, responsive

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, great repair , the vehicle looks as good as the first day I got it !

Likely to Recommend

Repair Quality

Quality work; friendly service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The Team did a great job with my repair. I will recommend to others.

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