Auto Care East Inc.

4.8 (2,504reviews)
96%
243 E 94th St,  New York,  NY  10128
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Shop AssistantSparkles

At Auto Care East, Inc. in New York, New York, our state-of-the-art auto body and repair shop is dedicated to providing quality service at affordable prices. Our I-Car trained collision and painting technicians and our licensed insurance adjusters can handle all auto body repairs and all aspects of the insurance claims process. In addition, our mechanics can perform your factory scheduled maintenance; oil changes; brake service, and any other service necessary to maintain or repair your vehicle. Our NYS licensed insurance adjusters are experts at handling all aspects of your insurance damage claim. We are a direct repair shop for Allstate, Progressive, Travelers, Esurance, USAA, Farmers, Fireman's Fund, Kemper, Liberty Mutual and others. We have state of the art computerized paint matching system and a heated fully downdraft spray booth. In addition, we have a computerized Car-o-Liner frame measuring system. We use top of the line Spies Hecker paint products (www.spieshecker.com)

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (2,504)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, often describing results as car looking brand new. The team is widely recognized for professionalism, friendliness, and going above and beyond. Communication stands out as a key strength, with daily email and text updates keeping customers well-informed throughout the repair process. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. Customers also appreciate the complimentary interior and exterior cleaning. A few customers noted concerns including incomplete repairs, delays without explanation, and post-repair issues, reflecting areas customers feel could be improved for a more consistent experience.
AI-Generated from reviews written in the last 12 months
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"Their professional repair services was the reason why I asked my insurance company to go back to Auto Care ..." Read more
"Outstanding service. Car looks great and the scheduling was perfect. They went above and beyond on some extras ..." Read more
"The service was great. The work was done as promised and more."
"Excellent work, amazing customer service, friendly staff and the icing on the cake is Ive never seen my car ..." Read more
"Auto Care East is not just a good place. It is a perfect service shop with reliable professionals who always answer any questions in detail and do ..." Read more
"... informed as to status of the job throughout the process. Delivered the car early. The repairs were excellent. Completely satisfied." Read more
"... work on my car. They were very communicative and even finished the job a week earlier than quoted. I highly recommend them!" Read more
"... , Im so happy to have my Jeep back and restored! Thankyou for getting it done on time !" Read more
"Car wasn't ready, way past the time more then a week"
"... yesterday and so far so good. The bodywork was well done. It was finished before the estimated time of completion which was a bonus. Definitely will recommend this ..." Read more
"Excellent communication via email and phone. Good explanations and descriptions of work. Attentive ..." Read more
"Email updates every day were great"
"I was consistently updated by text messages and emails. Auto East is extremely professional."
"Communication was great, except, the finish date kept being pushed out."
"The only reason I gave the service a 9 was the completion date kept getting pushed off without explanation until I called to ask why."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Antonio and the team worked effectively, were honest and quite frankly, a pleasure to deal with

My Experience

The car is making a scraping sound when making left turns

My Experience

Thank you to the team at Auto East. Their professionalism and patience made a difficult issue easier. I would recommend this business to anyone needing quality and professional care.

Likely to Recommend

Very likely to recommend

Repair Quality

Very pleasant and knowledgeable of the process

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you excellent service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car was delivered with the attention light in the panel is still on.

My Experience

Good service

Likely to Recommend

Repair Quality

Very good service

Customer Service

Excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I dropped the car off to have body work done. I had asked to have all the scratches and dents removed. I must have missed it in the estimate that they were not going to do that. They fixed the major damage but left a few spots unrepaired. I learned why they were so competitive on price - they did not do all the asked for work.

Customer Service

The people at garage were very pleasant. But again, since they did not complete the asked for work, I'm giving a low rating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The went above and beyond. Kudos to Antonio for his expertise and service. Your whole staff did a great job and I am beyond satisfied. Thanks to all who played a part in fixing my vehicle. A job well done.

My Experience

Likely to Recommend

Repair Quality

So professional with excellent communication.

Customer Service

So easy and accommodating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There was a huge piece of metal in the front tire that may have been picked up in the garage. I could hear it as soon as I left.

Likely to Recommend

Repair Quality

Car had a flat tire and bumper is coming apart in 2 days.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Auto Care East is now my "go-to" shop, and I informed my insurance agent about my satisfaction.

Repair Quality

This is my second visit to Auto Care East. On both occasions, they have repaired my car with professional care and were always in contact with me about their progress.

Customer Service

The front desk people treated me very well--friendly, knowledgeable, thoughtful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Auto Care East is not just a good place. It is a perfect service shop with reliable professionals who always answer any questions in detail and do everything possible to do repairs on permanently high quality level and in short terms. Thanks a lot for years of cooperation!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was impressed with everyone's courtesy and professionalism.

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