Auto Collision Center Hayward
In operation 24 years.
Automobile Collision Center (ACC group) is a family-owned auto repair facility that stands by the motto: Honest Quality Work, Guaranteed! Our goal is to put the customer's needs before ours. It is our goal to provide the best quality customer service, backed by our best quality work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Got it done quickly, and let me know when there was a delay! Also kept me updated through the repair, and returned my car back fully vacuumed!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
not satisfied with the repairs and the parts I haven't received for my vehicle yet..
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
When I was notified my car was ready, I wasn't informed of the hours of operation for the next day, when I said I would pick it up. But that may have been a misunderstanding. Overall great service.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Processing the insurance claim, auto repair, and car rental in one place made the whole experience very easy going and fast. Thank You Auto Collision Center! Jim Richie San Lorenzo, California
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair was done correctly. Timely update on the progress was nice. Everything was done in a profession manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very happy with their services
Customer Service - 5.0/5.0 -
They're friendly , informative, and quick
Returned Clean
My Experience - 5.0/5.0 -
Over all good service and we are happy to get the car back with all the repairs done. Only suggestion would be to call the customers when the car is fully ready. We had to make a couple of extra trips. Given we live close by it was not a big problem but something to consider. Other than that good service and quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn't recommend this shop to anyone I know for simple reason poor customer service and the manager needs some real customer service classes
Repair Quality - 0.5/5.0 -
Quality there wasn't any
Customer Service - 0.5/5.0 -
I would use a zero but this survey does not provide it
Returned Clean
My Experience - 5.0/5.0 -
I had such a good experience. They were very professional, prompt, service oriented and they did a wonderful job with my car. I would recommend them 100%!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
very professional shop
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Showed up in the afternoon and car wasnt ready, i had called earlier in the day and was told car would be ready
Returned Clean
My Experience - 5.0/5.0 -
Well organized. Loved the text updates. Very professional staff!