Auto Collision Center Hayward
In operation 24 years.
Automobile Collision Center (ACC group) is a family-owned auto repair facility that stands by the motto: Honest Quality Work, Guaranteed! Our goal is to put the customer's needs before ours. It is our goal to provide the best quality customer service, backed by our best quality work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The only negative thing, if you want to call it negative, was that I had to drive to another location to receive my rental car. Evrything was explained to me perfectly. Evrything was fast and on time. The work on my car was 100 percent perfect and if anything happens to my paint or if I'm in satisfied in any way I can come back. It makes me want to switch my auto insurance to Geico and me and my family might just do that. Don't let me find out geico is cheaper than Liberty mutual becase we will switch tomorrow
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The door did not operate properly and needed to be readjusted while I waited for 30 minutes, and then it was fine.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly efficient and fast !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very happy with the way all the people were so helpful and thorough in taking care of me and my vehicle. Thank you so much for your consideration. Mrs. Nikki Rodriguez
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Auto Collision Hayward had provided me with the best customer service. Up to date emails about my car, and great service in person. I'll be back for sure.
My Experience - 5.0/5.0 -
All issues taken care of quickly and professionally. In the lessons learned department for improving satisfaction, we recommend some mechanism be put in place to verify that everything was done. Perhaps use the estimate and check things off after they are completed. When our car was presented as ready, the front end alignment had not been done. After we got the car hope and drove it at night, we found that the headlight in the replaced fender had not been aimed. When it comes to making sure the customer is satisfied, however, you guys totally rock! Thank you.
Likely to Recommend - 5.0/5.0 -
Very good workmanship, very professional organization. NOBODY is perfect! There were a couple of small glitches but no big deal.
Repair Quality - 4.0/5.0 -
The workmanship, professionalism, feedback on status, and ease through the entire repair process were excellent. The only gig that kept the rating from being a 10 was there were two things that had not been completed when the car was "ready" to be picked up. One was the alignment, which meant we needed to wait until the next day to pick the car up and the other was that the headlight in the replaced fender was not properly aimed. This, of course, wasn't found out until we drove the car at night. It meant that we had to return to the shop one more time to get that resolved. Otherwise, great team. I would have no hesitation at using them in the future.
Customer Service - 5.0/5.0 -
Courteous, professional.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for everything and for making this process easy to manage!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was completely taken by surprise by how much you had it together there. You had everything ready to go for me when I got there with my vehicle. You knew I was coming, you were prepared with a rental vehicle, you updated me as each step was done on my repairs, and my car was in super polished shape when I picked it up. The repairs looked fantastic and everyone there was knowlegable and courteous. You gave me no choice but to gossip about you all and tell everyone I know how awesome you had been to me. From a score of 1 to 10, I give you 12! Thank you for making it all so easy for me at a time when I needed a "good" break.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the fast service and the frequent updates about the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Team out there was very helpful. They delivered the repaired vehicle well before scheduled time and in pretty good condition. I'd surely recommend them to anybody who intends to get the car repairs done.
Likely to Recommend - 4.5/5.0 -
Surely recommendable service
Repair Quality - 4.5/5.0 -
I've been very happy with the professional behaviour and prompt resposes form the team at ACC. I'd surely recommend it to anybody in need of car repairs.
Customer Service - 5.0/5.0 -
highly recommended
Returned Clean
My Experience - 5.0/5.0 -
you delivered what was expected you even cleaned the truck great service