Auto Collision Center Hayward
In operation 24 years.
Automobile Collision Center (ACC group) is a family-owned auto repair facility that stands by the motto: Honest Quality Work, Guaranteed! Our goal is to put the customer's needs before ours. It is our goal to provide the best quality customer service, backed by our best quality work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
There is a problem, but Raul, the manager take care of it
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely would
Repair Quality - 5.0/5.0 -
Customer service, communication and the work they did were all a 10. Would definitely refer them.
Customer Service - 5.0/5.0 -
Customer service, communication and the work they did were all a 10. Would definitely recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Raul provided excellent service on top of that he even buffed out the scratches that I advised him I wasn’t worried about! I would definitely recommend this place to my family and friends!
Customer Service - 5.0/5.0 -
They shopped for a good deal on the side mirror that I needed! It was affordable and my pockets were happy!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We have been always being updated by Raul and he is professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Shop!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Everyone was helpful and courteous. I would have rated this category as a "10" if I had received more updates. I didn't receive any call, text, or e-mail for over 24 hours after dropping off my car.
Likely to Recommend - 5.0/5.0 -
Second time using this shop
Repair Quality - 5.0/5.0 -
Good job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service is done in a very timely fashion raul I believe was the person I communicated mostly and was very communicative and efficient in his job. Thank you. You guys very much.
Likely to Recommend - 5.0/5.0 -
I’ll continue to do business with ACC if necessary and will recommend them to people I know in the area
Repair Quality - 5.0/5.0 -
Repair looks great. Can’t tell there was an accident which is the best praise I can think of
Customer Service - 5.0/5.0 -
The staff was great. From start to finish, there were very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
So far the repairs look excellent, and I appreciate how well the car was detailed and cleaned prior to release. I was a little inconvenienced because it took longer than anticipated by a whole week, but my interactions with staff were always great. Thank you.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
For the most part this shop is run by professional and polite staff, but I was annoyed by the delay in the repair of my vehicle.
My Experience - 5.0/5.0 -
Your customer service was great,I will pass it on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Auto Collision Center did a great job fixing the rear bumper of my X3. They also kept me updated. Took a while to get it fixed but overall I am satisfied with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have to say, yes ACC was great on price, BUT two things were top of mind going there... the Diamond Certified distinction..I have determined thru plumbers, contractors, etc.. and now auto body repair, that the companies in that book are the best. ACC, was fantastic to work with. My wife kissed a couple of those yellow parking garage poles, and put a very nice long gouge in the black rear quarter panel of our 2015 suburban (it's black, but now had yellow paint all over the side from the gouge. They gave me a great estimate, we initiated the work...and when we picked it up, I could not believe it. Black is by far the hardest color to get right, you see EVERYTHING... but they did it. It looks brand new. They kept me up to date, and were super easy to work with. The best. AAA+ highly recommended.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took a bit longer to repair than the first estimate, but the staff was very friendly and professional, and my car is fixed, and I am happy with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great, exceeded my expectations
Customer Service - 5.0/5.0 -
The best. I appreciated the updates, and I always got a prompt reply to my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a smooth and seamless process. The final product looked great and I am happy with the overall experience. I also had the convenience of dropping off my rental car at the shop. Thank you.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There is a warring tire pressure system after I pick up the car on April 25 around 5:35 pm . Warning sign showed up
My Experience - 5.0/5.0 -
Your team did an excellent job. I will not hesitate to refer customers. Customer Service was timely.