Auto Collision Center Hayward
In operation 24 years.
Automobile Collision Center (ACC group) is a family-owned auto repair facility that stands by the motto: Honest Quality Work, Guaranteed! Our goal is to put the customer's needs before ours. It is our goal to provide the best quality customer service, backed by our best quality work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work, really nice people and great communication. 5 Stars out of 5!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My repair is excellent thank you Auto Collision Center for taking good care of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Job thank you
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast service, did a seamless job with repairs
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very very good work. Thank you guys!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very professional, nice and competent. They informed the status proactively which was very helpful.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have a Tesla Model 3 (2019) that suffered a rear-end collision during heavy traffic on 880. A Tesla car needs a lot of work after an accident like that. There's more disassembly than you would think, with a lot of parts needing to be replaced. Some of the parts are harder to get than others, based on availability. So that took a while but such is unavoidable. Once everything was in their hands, they put everything together nicely, reassembled with checking all the electrical gizmos, and smoothed out any dents and paint touch-ups so it looks and drives as good as new (or at least as good as always). ACC was easy to deal with and communicated updates and estimates without me having to go through a lot of bother. They are very good at keeping the customer informed. I've driven the car several times since picking it up this last Saturday and it drives just as I remember it. No problems, no new, strange noises, nor odd moments of, "It's never done that before." It's very nice to have it back in such a way that I will soon forget this ever happened. The cost of the repair was mostly handled by my insurance and ultimately all through the other driver's insurance. ACC provided the necessary documentation for that so the bureaucratic process would go smoothly. The fact that neither Insurance Company squawked at all tells me their pricing was very competitive. I have no problem recommending the Automobile Collision Center to anyone in need of quality repair.
Customer Service - 5.0/5.0 -
(See Previous)
Returned Clean
My Experience - 5.0/5.0 -
Very helpful staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I also would like to mention that missing portable battery jumper was located and communicated with me to come back and pick it up after we couldn't find it in the car when we came to pick it up. I also was very pleasantly surprised at how nice they cleaned up the interiors of the car which I am very appreciative - but I was concerned after hearing from my daughter who overheard one man saying they wasted time cleaning up inside the car in a very rude voice - I don't know why that was said when my daughter came by to pick up the portable battery jumper. However, that does not mean that the quality of service and repair is affected by one person's anger. I have used this auto repair center several times in the past and was always happy with the service I received, and I will continue to use this same center and will recommend this place to everyone else.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
raul and his tram did a great job, quality of work and communication was EXCELLENT
My Experience - 5.0/5.0 -
I was able to get an estimate with them really fast. My car was in and out of the shop in no time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Again lack of communication and follow thru
Repair Quality - 5.0/5.0 -
With the initial repair I came in for under the insurance yes, but I asked on 2 separate occasions about a price quote to get other items fix and never got a quote.
Customer Service - 2.5/5.0 -
Due to the lack of clear communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Raul and the staff were courteous and was on top of repairing my vehicle. I needed to fix sagging tow hitch. The team pulled the fold and reinforced the fold by welding plates. Excellent work
My Experience - 5.0/5.0 -
We were very impress with the staff and the work that was done will definitely recommend to other people