Autobody USA - Otsego Cr#17

4.9 (1,633reviews)
99%
120 Helen Ave,  Otsego,  MI  49078
See Photos
Instant Estimate
Book Appointment
Apply for Financing

In operation 48 years, 13 years at this location.

With eight locations across Southwestern Michigan, Autobody USA has proudly served our communities with expert auto collision repair services since 1978. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Michigan with convenient locations in Battle Creek, Coldwater, Kalamazoo, Marshall, Otsego, Portage, Sturgis, and Three Rivers. At Autobody USA, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,633)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for proactive communication through calls, texts, and app updates throughout the repair process. Timeliness is a standout strength, with numerous customers highlighting that repairs were completed days or even weeks ahead of schedule. Customers also frequently express delight at receiving their vehicles cleaned and detailed inside and out, describing it as an unexpected bonus. A few customers noted isolated concerns around paint imperfections, repair inconsistencies, and infrequent communication gaps, reflecting areas where experiences varied.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... excellent job. Their communication was clear and helpful. Their quality of work was top notch. I'm very satisfied and I've already referred a few friends. Thanks again!" Read more
"Autobody USA was amazing. Everyone was knowledgeable, respectful, courteous, and did a remarkable job. I will definitely bring ..." Read more
"beautiful craftsmanship. after a fallen tree severely damaged our vehicle, I was in need of auto body services. ..." Read more
"Autobody usa was amazing from start to finish. The work performed was beyond satisfactory. I would recommend them 100 times over. The vehicle ..." Read more
"... they were done earlier than initially estimated. The color match on the paint job was outstanding" Read more
"Awesome work and it was finished two days before estimated completion date."
"... held to even with additional damage found. In fact, they were done earlier than initially estimated. The color match on the paint job was outstanding" Read more
"... provided me with great service in a time of need. This time it was a week earlier than expected!" Read more
"it was ready 7 days early, very happy"
"... updated along all the steps of getting my car repaired. Got my car done the day before it was to be done and she looks absolutely beautiful again. Thank you ..." Read more
"Excellent communication all along the way. When I got my car back it was spotless inside and ..." Read more
"Great job. Communication was awesome"
"... work on my truck was first rate. Very nice people. Kept me informed throughout the entire process. Truck was complete in a short period of time. Would ..." Read more
"... down the best experience Ive had with repair shops. They text to keep you updated on progress, usually finish early and clean the entire vehicle ..." Read more
"Communication was excellent, they started working immediately on our claim and kept their timing commitments. Very ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would liked to have whole side painted to blend in together. I thought we had something worked out to do it. Messed understanding some where

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A job well done 👍 perfect

My Experience

From start to finish everything was explained to me and the updates helped me plan while my vehicle was being fixed! The guys were awesome and my Jeep looks incredible. Dawn the receptionist is the absolute sweetest and most genuine human. She truly treated me and my situation with so much care and kindness, I highly recommend their services!! 10/10 experience!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

5 stars, very professional and beautiful work. Fast and efficient

Likely to Recommend

Repair Quality

Great job thanks

Customer Service

Always professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The office manager Dawn was amazing, she was the only person to keep us updated on our vehicle and when anything would arise she would do her best to get it handled.

Customer Service

I have nothing but great things to say about Dawn she is an asset to the company

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You goy my car right in, got the parts ordered, put her back together in less than 2 weeks, amen I really appreciated the personal phone calls with updates.

Customer Service

Customer service was great. If i asked a question, I got an answer

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job communicating my vehicle’s repair status to me. I was pleased with the repair and will use them again.

Likely to Recommend

Repair Quality

Thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication all along the way. When I got my car back it was spotless inside and out. Much better than when I dropped it off. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great turn around time. Answered all my questions. Will hopefully not return but if I do I know the quality and punctuation is on point and great quality

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was not expecting my car to look brand new. Shiny, clean and repaired faster than estimated. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,633

Nearby Collisionright Corporate Auto Body Shops

Auto body shops nearby

view more shops in: Otsego  |  49078