Autokrafters on Rand

4.9 (506reviews)
98%
20388 N Rand Rd,  Palatine,  IL  60074

Autokrafters on Rand has been repairing vehicles for more than 40 years. Our collision center is known for its expertise, honesty, and stellar service. We have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in our area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (506)

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Repair Quality

Customer Service

Super friendly

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Repair Quality

Can't even tell the car was hit. Great communication and team

Customer Service

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Repair Quality

Very professional and communication and work was great.

Customer Service

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Repair Quality

Done on time

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Repair Quality

Team was very understanding when I needed to drop the car off a few days later than planned. They also did a great job in the repair and cleaned the car which was very nice and unexpected.

Customer Service

My Experience

The office staff were friendly and helpful. Service was fast. Communication was fantastic. The electronic updates and reminders were great. The new bumper looks great. I loved getting into a car that had been vacuumed out and windows cleaned. Thank you!

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Repair Quality

Customer Service

Friendly and helpful

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It's not the fanciest looking place but don't let looks be your guide - the team and their service was great!

Repair Quality

It was great! They kept me informed with the progress, coordinated the rental car company and delivered when promised. Thanks!

Customer Service

Customer Service was very helpful, kept me informed with updates and and coordinated with the rental car company.

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Repair Quality

Customer Service

Very professional!

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Repair Quality

Did an amazing deal with my vehicle very friendly and also made me aware of any changes .

Customer Service

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Repair Quality

I am very satisfied! The repair is great, my car looks better than it did before the accident!

Customer Service

I am super satisfied with the customer service here. Everyone I interacted with was super kind and helpful. You guys made such a stressful experience so much more tolerable. I really appreciated the help with the rental car!

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Repair Quality

Great job. They also cleaned and detailed our truck. It was so nice getting back a truck clean inside and out

Customer Service

They called and emailed many times. Kept us fully up to date

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Repair Quality

Customer Service

Very helpful staff

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Repair Quality

Job well done.

Customer Service

Fully satisfied

My Experience

My family has been using Auto Krafters On Rand for 35-40 years. Even though I now live about 45 minutes away, I chose to drive those 45 minutes to have Auto Krafters repair my car.

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Repair Quality

Customer Service

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Repair Quality

Great service

Customer Service

Good service

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I have had good experiences in the past.

Repair Quality

Great as always.

Customer Service

Miss placed car magnets and no call to let me know. I had to do the follow up

Likely to Recommend

Highly recommend AutoKrafters!!

Repair Quality

They did an excellent job on my vehicle- can’t tell I was ever hit!

Customer Service

Friendly, professional and competent!!