Autowerks Northwest

4.8 (3,982reviews)
95%
7516 S Macadam Ave,  Portland,  OR  97219
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.
Jaguar
Land Rover
Mercedes-Benz
Mercedes-Benz Elite

Reviews (3,982)

Customers say
Overall Customer Satisfaction
Customers consistently praise Autowerks NW for exceptional repair quality, with many noting their vehicles were returned looking brand new or showroom fresh. The shop receives high marks for professionalism, friendliness, and going above and beyond expectations, including complimentary interior cleaning and detailing that frequently exceeded customer expectations. Communication is widely appreciated, with many customers valuing regular email and text updates throughout the repair process. The team is commended for effectively advocating with insurance companies on behalf of customers, reducing stress during difficult situations. Areas noted for improvement by customers include more proactive and timely communication during delays, ensuring return calls are made promptly, and providing clearer upfront cost transparency. Overall, customers overwhelmingly recommend Autowerks NW as the premier destination for quality auto body repair.
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"... shop I have had the pleasure to deal with. There attention to detail is amazing and they went above all expectations. Absolutely incredible work. My vehicle look as if ..." Read more
"Autowerks NW does an immaculate job with repairing my car. It looks just like it did when I drove it off of ..." Read more
"... body work and crap! These guys are not cheap, but their work is truly outstanding!!!!" Read more
"The bodywork that was done by Autowerks NW is exceptionally well done. I would love to be a return customer anytime. I ..." Read more
"The work on my car was top notch and it looks great, BUT, in the 10 days it was in your shop, it lost ..." Read more

My Experience

My car looks like it is new. This has been a quality time efficient job. Thank you

Likely to Recommend

Repair Quality

i continue to be impressed by the quality of craftsmanship and customer concern by Autowerks. They make an unpleasant situation (a damaged car) into a better experience by the personalized care they provide.

Customer Service

very pleased with the quality of repair

Likely to Recommend

Will recommend you to everyone

Repair Quality

Great service! Did a fantastic job on my truck. I would highly recommend you guys

Customer Service

Communication was top shelf

Returned Clean

My Experience

I felt completely comfortable with the team and appreciated the regular updates on the progress being made with my vehicle. When I picked her up, she was sparkling and beautiful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The best

Customer Service

Awesome

Returned Clean

Likely to Recommend

I would absolutely recommend them, I would just warn whoever I recommended them to to stay on top of communication. The work was well done, and I enjoyed interacting with all of the team members there. It is a great team.

Repair Quality

Communication could’ve been better, we had to call in to find out what was going on with our vehicle. It also took quite a long time to get the repairs complete completed.. Maybe it is normal for the vehicle to be in there over a month

Customer Service

Like I said previously, communication was not great, shouldn’t have to call in to find out what’s going on. Periodic updates might be nice.

Returned Clean

Likely to Recommend

Repair Quality

I love bringing my vehicles to Autowerks. They are professional and your car look brand new

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The best body and paint shop in Portland by far! Highly recommend them!

Likely to Recommend

Repair Quality

Always the best body shop in Portland

Customer Service

Best body shop in Portland

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Excellent Repair

Customer Service

Regular good communication

Returned Clean

Likely to Recommend

Repair Quality

They did a great job. Ty kept updating me and finished when they said it would be done.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good communication and was great that they took care of all the insurance.

Customer Service

Returned calls and answered all my questions.

Returned Clean

My Experience

I appreciate that quality was "job one" and that when there was a delay (due to an ordered part being faulty and requiring a reorder, not Autowerks NW fault), I was kept informed of the situation and the new time line. Also, the estimate was spot on (No extra charges / surprises.)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

These guys are great!

Customer Service

Likely to Recommend

This is my 4th time using Autowerks my family had a good experience before but after this time we are done. Not to mention they siphoned gas off my vehicle.

Repair Quality

Very bad communications it’s near zero regarding the progress of repairs

Customer Service

I tried communicating with my estimator via email several times with no response just to be told he’s on vacation! Professionally there should be someone else covering for him . But that wasn’t the case.

Returned Clean

Likely to Recommend

Repair Quality

It took a little longer than I would have liked but I know that was out of your hands with having to order parts. The communication was wonderful and yall did a great job.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean