AW Collision of Franklin

My Experience - 5.0/5.0 -

Very impressed with everyone I dealt with at AW Collision of Franklin. The work was done quickly and looks great.

My Experience - 5.0/5.0 -

All good, I think. :) Great Customer Service. Kory, Tiffany and Susan.

Likely to Recommend - 4.5/5.0 -

Good

Repair Quality - 4.5/5.0 -

CX w Tiff and Kyle was great!

Customer Service - 4.5/5.0 -

Good work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

class act above average treatment impressive location and facilities

My Experience - 5.0/5.0 -

Great experience, thank you!

Likely to Recommend - 5.0/5.0 -

Greg McNeil always delivers top notch knowledge, information and quality work

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic work.

Customer Service - 5.0/5.0 -

Fantastic work.

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and amazing repair work! My car looks perfect again. Professional team, great communication, and smooth experience from start to finish. Highly recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair was perfect. There was a small gap in communication when the car was ready to picked up, but I can forgive that given the great communication during the rest of the process, and the cherry on top was that my car came back with the best cleaning inside and out that I’ve ever seen. Top marks all round!

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Some paint quality issues at initial delivery, which caused some schedule delays. But Kyle Coburn provided excellent customer service and fixed the issues

Customer Service - 5.0/5.0 -

Some paint quality issues at initial delivery, which caused some schedule delays. But Kyle Coburn provided excellent customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

My drivers seat was ruined. Seat covers were not used during the repair and chemicals and goop were all over the leather

Repair Quality - 1.5/5.0 -

AW Collison did an amazing job with the paint and repair. They absolutely destroyed my leather seats and are now disputing the level of damage they caused. This is ongoing and will likely be resolved in the courts.

Customer Service - 2.0/5.0 -

Kyle has been amazing. I’m disappointed in the AW stance with regards to ruining my drivers seat leather. I may need to solicit third party repairs to fix the portion of the seat AW has not ordered replacement leather for and fight this out in court.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

not a chance they deserve no business

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0 -

Tiffynee the “customer service representative” is extremely unprofessional and outright rude. I had gotten multiple texts throughout the time they had my truck and i was told on multiple days my truck would be done at a certain time, and when the time came it was pushed back. After receiving a text on Thursday that my truck was in line for detail and all they needed was the final from the insurance, I assumed it would be done if not that day then the next day, based on them telling me days prior it was anticipated to have been done earlier in the week. On Friday I did not receive a text so I decided to go down there in hopes of getting my truck so I didn’t go another weekend without it if I could. When i walked in with a simple question and hopes of my truck being done that day, I was met by Tiffynee, who immediately responded with rude response after rude response, even pointing out if I was there two years prior I would be waiting over 6 months rather than the 2 months I was already waiting. she also chose to point out that there are over 170 vehicles on their lot and that I wasn’t the only customer waiting on their vehicle after I asked a simple question for an estimate of when I would get my truck back. I was respectful and just wanted a simple answer but Tiffynee decided to treat me in the most disrespectful and unprofessional way anyone could, talking to me as if i knew the ins and outs of her job and she even seemed annoyed that I would even show up and ask her any questions, even though her job title is customer device representative. she also decided to take it upon herself to call her coworker who was my estimator for my truck while she had taken the day off for an emergency and told her i wanted my truck today when that never came out of my mouth, only that i hoped to get it today. she does not deserve a job with this business in my opinion and I hope my review has much to do with that.

Returned Clean

My Experience - 5.0/5.0 -

Fantastic customer service throughout. Timely notifications. Excellent workmanship.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

Less about repair quality and more about how long it took to get the job done and with poor communication on timing.

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend using AW Colllison to friends & family.

Repair Quality - 5.0/5.0 -

Car looks really good after the work performed.

Customer Service - 5.0/5.0 -

Everyone was great to work with. The customer service was excellent--communication with them was excellent. They were very responsive to my questions, etc.

Returned Clean