AW Collision of Franklin

My Experience - 5.0/5.0 -

The entire process was as smooth as I could have hoped. The entire team at AW Collision was so helpful. I especially appreciated the text updates from Tyler. Thank you to the whole team.

My Experience - 5.0/5.0 -

Great work takes time to complete! Very pleased either way the finished product!

Likely to Recommend - 5.0/5.0 -

Very knowledgeable team

Repair Quality - 5.0/5.0 -

Excellent, professional workmanship.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It looks like you did a great job.

Customer Service - 5.0/5.0 -

Satisfied

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

EXCELLENT

Returned Clean

My Experience - 5.0/5.0 -

It’s stressful to have a wreck and then to have to deal with repairs. Your shop made me feel so confident and unstressed! Than you for being so helpful and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the speed, quality of service and the professionalism.

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

My Experience - 5.0/5.0 -

Kyle was very professional and took charge of the process. He smoothed out some communication and timing issues. The work is very well done.

Likely to Recommend - 4.5/5.0 -

As long as Kyle is managing the facility I would recommend it.

Repair Quality - 4.0/5.0 -

Overall great work and quality. A few communication problems, but Kyle took over and made the process positive .

Customer Service - 4.0/5.0 -

Tiffany was helpful and friendly. The estimation process was not handled very well but Kyle , again corrected and made it a positive.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I'm having to return because issue was not 100% resolved

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Failed to install Carerra emblem and stickers. Paint, fit and finish very good.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great experience and always kept informed of process

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Unfortunately it took two other body shops and nearly 6 months before the repairs were completed. Michael is very happy to have it back in the garage. I’d especially like to thank Marielle and Tiffany for keeping us informed along the way. Mary

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I appreciate the way we were kept informed. It was a long 6 months getting the car to right people to finally be repair and return. It was truly a test of patience. Thanks you especially to Mariella and Tiffaney.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Repairs were well done. I was surprised at the length of time required to complete, and the cost

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Tyler was great and kept me advised every step of the way

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great. We had a short time frame to get the repairs done and they completed it with in the window promised to allow us to get on with our travels.

Customer Service - 5.0/5.0

Returned Clean