B Street Collision Centers Chalco, Inc

4.9 (2,503reviews)
99%
11123 Sapp Brothers Drive,  Omaha,  NE  68138

In operation 48 years, 13 years at this location.

B Street Collision Center was founded by Bob and Norma Wiese in 1978 as “B Street Auto Body”. Our vision has always been to become the “Premier Post-Collision Solutions Provider”. Bob knew that in order to achieve this vision, he needed to provide the best repairs around, and somehow ease the stress of being in an accident. After that, he went about designing an unparalleled 3-part strategy: Estimators are taught to give exceptional customer service and to educate, not sell, the customer. Technicians are trained to meet high-standards for quality repairs. Each shop is given state-of-the-art equipment from industry leaders, which are consistently updated and upgraded. In combination with the new "Assembly Line" & "Quality Control Checkpoints" Bob and Norma's sons have installed the NEW B Street Collision Center Repair Process, B Street Collision is not only different but operates in the top 1% of Collision Repairers. Original Equipment Body Parts with a Life Time Warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (2,503)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, keeping them informed at every stage of the repair process through regular text and phone updates. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is a standout strength, as numerous customers reported their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are repeatedly commended. Many customers also appreciated the complimentary interior and exterior cleaning. A few customers noted minor concerns around repair inconsistencies, communication gaps, and timeline accuracy, as mentioned directly in their feedback.
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"With out a doubt B Street Collision has set the bar into the upper stratosphere for customer service. It is so refreshing to experience the care and professionalism ..." Read more
"Everything was outstanding, zero complaints. I hope I don't need their car repair services again, ..." Read more
"Superior customer service and workmanship."
"Repairs completed several days ahead of schedule. Great parts, service and labor. Vehicle was even detailed upon return."
"The courtesy, professionalism, and communication were absolutely outstanding! My vehicle looks as good as new after the repairs. ..." Read more
"... work was projected to be done late April and they completed the project 10 days early. They worked very hard to get my car back to me and it looked tremendous, ..." Read more
"Yes! They had the vehicle done sooner than anticipated."
"Was finished 10 days ahead of promise date."
"My vehicle was ahead of schedule which eased the burden of being without it."
"Barely. It was a big push to have it finished by 5:30 on the Friday it was expected to be complete."
"The communication was superb, every step was relayed in an extremely professional manner. My car was in brand ..." Read more
"... the date. It would be worthwhile for management to address these recurring communication and coordination issues. Theyre creating avoidable frustration for customers ..." Read more
"Communication was outstanding. I was always aware of what was going on and where the truck was in the process."
"... indication of whether it would be done the next day. I had to inquire about when it would be done to know if I needed to schedule a rental car for ..." Read more
"left a voicemail with no follow up"

My Experience

Right on time and great job fixing the truck. Thanks!

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Customer Service

My Experience

Communication with the B Street team was excellent throughout the repair process, they finished well ahead of projected completion time and they did an excellent job repairing the damage to my van. Would highly recommend

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Returned Clean

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My Experience

Regan is best collision manager ever -- great working with her -- almost want to go crash my truck just to enjoy the experience again.

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My Experience

The crew at B Street did an amazing job fixing my Toyota Highlander. It looks brand new once again. I will be going to them for my future autobody needs. They went above and beyond what was expected. Then you guys!

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Returned Clean

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I’m telling everyone about the exceptional service at B Street.

Repair Quality

Amazing service! I was updated daily, if not multiple times a day as to what was going on with my vehicle.

Customer Service

Lisa, Reagan, and Clint were all efficient, thorough, kind and professional.

Returned Clean

My Experience

My Experience

Very prompt and good work!

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Repair Quality

Excellent servco

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My Experience

They were professional and completed the repairs timely. The car looks like new from the rear. I would highly recommend them.

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Incredible shop and they did excellent work in a very timely manner

Customer Service

They did a great job keeping me informed along the entire experience

Returned Clean

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Was extremely impressed

Repair Quality

Excellent communication & the end result of the job was perfect! Couldn't be happier.

Customer Service

Excellent!

Returned Clean

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My Experience

Great job !!

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My Experience

I think your customer service is unbelievable and Reagan was very helpful. your communication as to what was going on with the car was very good. excellent job

Likely to Recommend

Yes, I've already indicated that to my family and some other friends about the service that you provided

Repair Quality

Yes I was completely satisfied. I think your company is very service oriented. communication was very good, especially Reagan did a terrific job

Customer Service

very satisfied. customer service was unbelievable Reagan and the rest of the staff there

Returned Clean