Bacon Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair came out great. Bacon did a good job of communicating. The car was delivered before we expected.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for handling the Avalon it was relatively painless due to you guys.

Customer Service - 5.0/5.0 -

You guys are great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I am very satisfies with the repair itself. However, the back up camera was not installed when we went to pick up the car and had to wait over an hour to get that done. In addition, there was damage done to our front bumper, far from the repair, which now needs to be addressed. They say they will repair it so I'm hoping it comes out well. However, it is inconvenient for us to have to drop off and pick up the car and also be without it for a few more days.

Customer Service - 5.0/5.0 -

I'm very happy with how I have been treated by Bacon Collision.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All went every well

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I'll be back...... Arnold swatsanegger voice.....

Repair Quality - 5.0/5.0 -

Great job. Good as new. Courteous staff. Timely work. Lived up to their reputation. Awesome job! 😎

Customer Service - 5.0/5.0 -

Great customer service.

My Experience - 5.0/5.0 -

Very nice people and car looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice work

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

100 percent good job

Repair Quality - 5.0/5.0 -

Very nice and good job

Customer Service - 5.0/5.0 -

Very good and very nice job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Service. Great job! Satisfied.

Customer Service - 5.0/5.0 -

Went Extra mile to deal with my insurance Co

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I got called 3 times that my vehicle was ready for pick up. The first time I expressed that my main concern was that the full force of the impact was on my back wheel well and my alignment was messed up. They called me and told me to come and get it a few weeks later, then called me later that day and expressed that the alignment was off and they needed to order more parts and would need another week, not sure why the main thing I was concerned about was the last thing they looked at: Then they called a week later saying the car was done, I spent over $100 in Ubers to go get my car only to find that there was still body damage on 3 of the panels, so I left without my car again and another week in the shop. They called a third time for me to Come get it and when I arrived there was still a 6in scratch on the back door that I not only pointed out the day I initially dropped it off but also the second time I came to get it and it was still not fixed. They took it into the shop while I was there to buff it out. The gentleman who buffed it came out to get me and show me the car and stated “I didn’t see a scratch so hopefully it’s gone”. Most of it was gone but there was still a small scratch on the door. I was done with the back and forth with such an incompetent shop. So I took the vehicle and left.

Customer Service - 0.5/5.0

Likely to Recommend - 4.0/5.0 -

If you tell clients about how long it will take to finish their car, then they will be content.

Repair Quality - 4.5/5.0 -

I am pleased with how the company designed my car! However, it did take a lot of time for you to finish working on my car.

Customer Service - 4.5/5.0 -

I was not told how long it would take to get my car done!

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The repair seems to be working great and the extra detailing and paint job make it look better than it was before.

Customer Service - 3.0/5.0 -

When I was able to reach someone the customer service was good. Unfortunately there were times where I had to call 3-5 times just to get any info and most times when I was told I would receive a call back, it never happened.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

A few days after driving my car, the bumper started separating from the vehicle! It turns out they didn't put enough clips on. It was an easy, quick fix but a little inconvenient to have to go back to Bacon and get it fixed (especially because their opening hours overlap with my work hours). I'm surprised no one double checked this before releasing it to me. Other than that minor thing, I was impressed with the communication provided by Bacon (showing me pictures of the damage and the repairs was helpful. I'm a visual person so appreciated this).

Customer Service - 5.0/5.0 -

Great communication and they seemed to have my best interests in mind since the accident wasn't my fault.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This was my 2nd repair at Bacon and was really happy with the results.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bacon fit me in same day when 30 other companies had turned me down. They were efficient, helpful, and transparent. 10/10!!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 1.5/5.0 -

They hardly ever would return calls asking for status

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0