Baker Collision - All Makes & Models

4.8 (3,459reviews)

95%

(281) 897-1669

19630 Northwest Freeway, Houston, TX 77065

95%

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19630 Northwest Freeway
Houston, TX 77065

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About Baker Collision - All Makes & Models

See Photos

19630 Northwest Freeway
Houston, TX 77065

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 36 years, 14 years at this location.

At Baker Nissan Collision Center we believe that we do not just repair vehicles; we build relationships with our customers through a quality repair. Our knowledgeable repair team and honest opinions are here when you need it most. Our priorities are centralized around being the very best we can be to our clients, and their respective Insurance party to ensure that there is never any doubt in the way a vehicle was repaired or the level of service given. Our only competition in this area is ourselves as we continuously improve our Customer Satisfaction Index (CSI), and our Key to Key repair times. We offer our customers a free loaner vehicle.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 6:00 pm
Tue	7:00 am - 6:00 pm
Wed	7:00 am - 6:00 pm
Thu	7:00 am - 6:00 pm
Fri	7:00 am - 6:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

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Website

Reviews (3,459)

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Newest
Rating

2,826 Customers Rated

5 Stars

64.4% Complete

(2228)
4 Stars

9.2% Complete

(317)
3 Stars

2.6% Complete

(91)
2 Stars

2.2% Complete

(75)
1 Star

0.7% Complete

(25)
< 1 Star

2.6% Complete

(90)

Customers say

Overall Customer Satisfaction

Customers consistently praise the excellent customer service, with staff members providing professional, friendly, and helpful assistance throughout the repair process. Many highlight the constant communication and regular updates they received, keeping them well-informed about their vehicle's progress. The quality of repairs is frequently described as outstanding, with vehicles looking brand new or better than before. Customers appreciate the timely service, with many repairs completed ahead of schedule. The cleanliness and detailing of returned vehicles, including washing and interior cleaning, receives positive feedback. However, some customers noted issues requiring return visits for minor adjustments, missing parts, or quality control concerns that should have been caught before pickup.

Select to learn more

Service Quality
Timeliness
Communication

"I received high quality customer service throughout the entire process. I am extremely satisfied with ..." Read more

"... my car repairs were handled from start to finish the quality of the repairs were outstanding" Read more

"The repairs that were made made my car look better than new!!"

"It looks flawless!"

"Baker did a great job repairing my vehicle."

"My car was ready when promised."

"... ìn a very professional manor with updates daily. Job was completed ahead of schedule, no signs of damage. I'm very satisfied" Read more

"... without needing to contact Baker. Car is beautiful! Great that it was completed 2 days prior to quoted date. Great job!" Read more

"They completed the repairs quicker than expected."

"... with supply lines and shipping. That being said, it was actually done before the estimated date." Read more

"The constant communication was great."

"I receive constant updates regarding repairs"

"They called with updates and I really appreciate that."

"I knew how much work had been on my car ever few days"

"They never communicate with me i am the one was calling & asking for information ."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I received high quality customer service throughout the entire process. I am extremely satisfied with ..." Read more

"... my car repairs were handled from start to finish the quality of the repairs were outstanding" Read more

"The repairs that were made made my car look better than new!!"

"It looks flawless!"

"Baker did a great job repairing my vehicle."

"My car was ready when promised."

"... ìn a very professional manor with updates daily. Job was completed ahead of schedule, no signs of damage. I'm very satisfied" Read more

"... without needing to contact Baker. Car is beautiful! Great that it was completed 2 days prior to quoted date. Great job!" Read more

"They completed the repairs quicker than expected."

"... with supply lines and shipping. That being said, it was actually done before the estimated date." Read more

"The constant communication was great."

"I receive constant updates regarding repairs"

"They called with updates and I really appreciate that."

"I knew how much work had been on my car ever few days"

"They never communicate with me i am the one was calling & asking for information ."

Yun-An (Ford owner) reviewed 8/1/26

Service was great Steven was awesome thanks again.

Isabel (Lincoln owner) reviewed 7/31/26

Mariano Vega was excellent and friendly I appreciate all the work was done to my car and he was able to explain everything very well,Great Service!!!!

Yen (Nissan owner) reviewed 7/30/26

Excellent Service

It was great, Steven kept me informed on repairs to my car.

William (Toyota owner) reviewed 7/28/26

Did great was a wonderful job

Dana (Infiniti owner) reviewed 7/27/26

Jennifer (Nissan owner) reviewed 7/27/26

Steven Martinez was great with updates on repairs & vehicle looks great overall thank you Team Baker Nissan.

Great Service

Jeffrey (Nissan owner) reviewed 7/24/26

Jorge (BMW owner) reviewed 7/24/26

Everything was easy so i definitely be back if needed or ill tell family to come

Steven was great and easy to work with

Great service

Jamie (Buick owner) reviewed 7/20/26

Ruben (Toyota owner) reviewed 7/20/26

Wayne (GMC owner) reviewed 7/16/26

Shaniqua (Nissan owner) reviewed 7/16/26

Rachel (Nissan owner) reviewed 7/15/26

Nice employee and excellent service

My car look perfect

Great customer service and excellent work

Excellent

Kelsey (Dodge owner) reviewed 7/9/26

Tarantula (Nissan owner) reviewed 7/3/26

Everyone was very nice and professional and made sure updates were sent on progress and delays

Evelyn (Nissan owner) reviewed 7/2/26

They called with updates and I really appreciate that.

Beverly (Hyundai owner) reviewed 6/29/26

Marino was super helpful and provided updates every few days

Rosalind (Mitsubishi owner) reviewed 6/25/26

Caron (Nissan owner) reviewed 6/24/26

Karen (Nissan owner) reviewed 6/17/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Baker Collision - All Makes & Models

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Baker Collision - All Makes & Models

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,459)

2,826 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?