Baker Collision - All Makes & Models

4.8 (3,471reviews)
96%
19630 Northwest Freeway,  Houston,  TX  77065
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Shop AssistantSparkles

In operation 36 years, 14 years at this location.

At Baker Nissan Collision Center we believe that we do not just repair vehicles; we build relationships with our customers through a quality repair. Our knowledgeable repair team and honest opinions are here when you need it most. Our priorities are centralized around being the very best we can be to our clients, and their respective Insurance party to ensure that there is never any doubt in the way a vehicle was repaired or the level of service given. Our only competition in this area is ourselves as we continuously improve our Customer Satisfaction Index (CSI), and our Key to Key repair times. We offer our customers a free loaner vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (3,471)

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Repair Quality

Finished in time specified and quality work done.

Customer Service

My Experience

Great service and communication

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Customer Service

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Customer Service

Returned Clean

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Repair Quality

Vehicle is still have issues with the sensors.

Customer Service

Vehicle still having issues with sensors.

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Prompt service; great communication

Customer Service

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Repair Quality

Customer Service

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Repair Quality

There is a humming noise coming from the left wheel; cap for left wheel was not installed.

Customer Service

Front left wheel's operational status wasn't properly evaluated

Likely to Recommend

Repair Quality

Very satisfied with the work done on my vehicle, and also very satisfied with the professionalism Chris demonstrated in handling the whole process. I appreciated the texts I received keeping me up to date on the progress of the work. Awesome experience!

Customer Service

Returned Clean

My Experience

Stephanie and her crew performed perfectly. I am very happy with the results. My car looks like new.

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Repair Quality

Customer Service

Very happy with the results. Stephanie and her team did a great job.

Returned Clean

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Returned Clean

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Repair Quality

Creat customer service!! Chris was amazing at keeping us informed where he was at with the car. We appreciate Chris standing up to the Insurance company so he could replace the correct Nissan parts he felt should not be generic parts.

Customer Service

Returned Clean

My Experience

Chris was very helpful and made sure I understood everything that would be done. Communication was timely and the front desk was helpful and friendly.

My Experience

You have a wonderful receptionist (Claudia?) and Chris was very polite, informative and helpful. I’ll recommend the collision center. Thank you for the excellent work on my car.

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Repair Quality

Great dealing with your staff

Customer Service

Great staff

Returned Clean

My Experience

Excellent customer service and turn around time for the completed repairs was outstanding.

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Repair Quality

Great team

Customer Service

The team explained all repairs needed and contacted the insurance company for all details.

Returned Clean

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Repair Quality

Customer Service

My Experience

I always experience impeccable service and customer care with Baker Collision. It is a pleasure to entrust my repairs to Steve and the team. They provide me with updates throughout the process and ensure I am completely satisfied with the service. The atmosphere is very friendly and professional. Awesome job!

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Customer Service

My Experience

Entire staff was professional, knowledgeable and respectful.

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Repair Quality

Customer Service

Returned Clean