Baker Collision - All Makes & Models

4.8 (3,469reviews)
96%
19630 Northwest Freeway,  Houston,  TX  77065
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Shop AssistantSparkles

In operation 36 years, 14 years at this location.

At Baker Nissan Collision Center we believe that we do not just repair vehicles; we build relationships with our customers through a quality repair. Our knowledgeable repair team and honest opinions are here when you need it most. Our priorities are centralized around being the very best we can be to our clients, and their respective Insurance party to ensure that there is never any doubt in the way a vehicle was repaired or the level of service given. Our only competition in this area is ourselves as we continuously improve our Customer Satisfaction Index (CSI), and our Key to Key repair times. We offer our customers a free loaner vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (3,469)

My Experience

Oscar did a great job keeping me updated and the car was ready when expected. Really like text updates and info

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Customer Service

My Experience

My Experience

Baker Nissan Collision Center was amazing, my car looks great and no complaints! Thanks to them I have my car back in better condition than before the wreck!

My Experience

Very satisfied. Everyone involved in the process was very helpful. Kudos to Gabriel Achila for his customer assistance.

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Repair Quality

Quality work; attentive staff; continual updates

Customer Service

Returned Clean

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Repair Quality

Not follow with tasks. Screws left out after pick up van. Doors not aligned. Suppose to redo but seems like no follow up/not even look at it after brought to attention. Tire pressure caps missing all 4 tire after services. Knocking sound inside Door/or whole Door when driving after serviced.

Customer Service

Not follow with tasks. Screws left out after pick up van. Doors not aligned. Suppose to redo but seems like no follow up/not even look at it after brought to attention. Tire pressure caps missing all 4 tire after services. Knocking sound inside Door/or whole Door when driving after serviced.

Returned Clean

Likely to Recommend

Will absolutely make referrals.

Repair Quality

Lock was broken, fixed and in flawless shape.

Customer Service

Gabriel Anchia was awesome. He was informative, prompt, and available. If he happened to be unavailable, he always followed up. I hope I won't have to, but if needed, I will take my car to Baker NIssan to see Gabriel for any repairs in the future.

Returned Clean

My Experience

Thanks so much to Stephanie and Barry. Really able to explain the safety of my car and what needed to get fixed and done ahead of schedule.

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Repair Quality

Customer Service

Stephanie and Barry were excellent

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Great customer service!

Customer Service

Returned Clean

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Customer Service

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My Experience

Over all job well done in a timely manner.

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My Experience

My car had been with the collison shop for alomost two months being repaird. I picked it up yesterday and my break light keeps turning on and off and the front end of my vehicle is shaking and vibrating. I notifed Oscar the rep incharged of my car and i will have to bring it back. My experience with the collision shop has been a nightmare.the manager is wonderful and is doing his best to make it right but 2 months and when i get my car back finally there still is problems

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Customer Service

Returned Clean

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Repair Quality

Best ever

Customer Service

She was on every day

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My Experience

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My Experience

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Repair Quality

Baker Nissan kept us informed throughout this whole ordeal. I only wish our insurance company was as caring.

Customer Service

Returned Clean

My Experience

My Experience

Repairs look great and were completed on time. Repares were needed because of an accident and everyone was very nice and friendly which made the situation a while lot less stressful.