Baker Collision - All Makes & Models

4.8 (3,460reviews)
95%
19630 Northwest Freeway,  Houston,  TX  77065
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Shop AssistantSparkles

In operation 36 years, 14 years at this location.

At Baker Nissan Collision Center we believe that we do not just repair vehicles; we build relationships with our customers through a quality repair. Our knowledgeable repair team and honest opinions are here when you need it most. Our priorities are centralized around being the very best we can be to our clients, and their respective Insurance party to ensure that there is never any doubt in the way a vehicle was repaired or the level of service given. Our only competition in this area is ourselves as we continuously improve our Customer Satisfaction Index (CSI), and our Key to Key repair times. We offer our customers a free loaner vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (3,460)

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Repair Quality

Customer Service

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Repair Quality

The repair was done well, but there did not appear to be an adequate quality control check before I was called to pick up the vehicle. Somehow, my battery had been drained and had to be jumped, then I found several deficient items on my walk-around and had to stay for over an hour while they were addressed. This included cleaning on the repaired door, and trim and logos not reattached properly or at all. My rear window tint was also torn and not repaired, so I have to make another trip (more of my time) for that to be repaired.

Customer Service

Steven addressed my concerns to the best of his ability, but the issues shouldn't have been there in the first place.

My Experience

So happy with the repair Excellent service.

Likely to Recommend

Repair Quality

Very satisfied, thank you

Customer Service

Excellence

My Experience

Customer aervice was great!

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Repair Quality

They did a great job

Customer Service

Good communication.

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Repair Quality

Customer Service

Mariano was great.

Returned Clean

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Repair Quality

Customer Service

My Experience

Was great all the way around. The loaner was an awesome surprise.

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Repair Quality

Horrible customer service.

Customer Service

Horrible.

Likely to Recommend

Repair Quality

Waiting to hear from rep about replacing bumper because the one installed has a crack (~1/2”) on the driver side of bumper. I have had the vehicle app 1-week and have not heard an update on next steps

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Customer Service

Returned Clean

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Repair Quality

Great work

Customer Service

My Experience

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Repair Quality

Customer Service

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Customer Service

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Repair Quality

My son needed a repair right before the holiday and it was completed the day after thanksgiving. It was great!!

Customer Service

Very straightforward and knowledgeable.

Returned Clean