Baker Collision - All Makes & Models

4.8 (3,461reviews)
96%
19630 Northwest Freeway,  Houston,  TX  77065
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Shop AssistantSparkles

In operation 36 years, 14 years at this location.

At Baker Nissan Collision Center we believe that we do not just repair vehicles; we build relationships with our customers through a quality repair. Our knowledgeable repair team and honest opinions are here when you need it most. Our priorities are centralized around being the very best we can be to our clients, and their respective Insurance party to ensure that there is never any doubt in the way a vehicle was repaired or the level of service given. Our only competition in this area is ourselves as we continuously improve our Customer Satisfaction Index (CSI), and our Key to Key repair times. We offer our customers a free loaner vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (3,461)

Likely to Recommend

Great work form the team!

Repair Quality

Great service

Customer Service

Returned Clean

My Experience

I'm a very satisfied customer they fixed both of my vehicles and the staff is outstanding mariona was my collision guy kind worth with me This my go to for repair thank u my cars looking brand new

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Repair Quality

Customer Service

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Repair Quality

Great experience. The people were professional and nice. Easy to work with.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Il was very pleased with the great job appreciate all you r work & Steven Martinez was professional. . Thanks to your staff in the office and body shop well done. Thank you again

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

The whole experience was awesome. No-one wants to have an accident but my collision specialist Marinara was just so patient and kind. He kept us updated answered all of our questions. He was very knowledgeable and polite and made a very stressful time so much easier. The receptionist was very kind as well . Called our rental company and they delivered the car to Baker Nissan for us. Just a very pleasant and organized staff

Customer Service

Returned Clean

Likely to Recommend

Transmission oil hose leaking

Repair Quality

The car was not verified before released it. This have a transmission oil hose broken it generates smoking and no sure if I will have problems with the transmission in the future. I notified and the hose was fixed. Now the car I still have oil in the area, no sure if the oil was not cleaned or if the leak is persistent. The under engine cover was not reinstalled after repair.

Customer Service

Likely to Recommend

Repair Quality

Every thing went great! The Body Shop did a great job on repairing my vehicle. Mariano was my advisor. He kept me informed on my repair from start to finish.

Customer Service

Returned Clean

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Repair Quality

Superb service.

Customer Service

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Customer Service

My Experience

Mariano was very helpful, he kept me updated throughout the whole process like he said he would. My car was fixed perfectly.

My Experience

Great job by all

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Repair Quality

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Repair Quality

Customer Service

Mariano made sure the work was scheduled around my travel plans.

Returned Clean

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Repair Quality

Excellent services

Customer Service

Excellent services

Returned Clean

My Experience

The service is on time and good.

Likely to Recommend

Repair Quality

Good service and fast delivery

Customer Service

Very good attitude

Returned Clean

Likely to Recommend

I would just say talk to the manager, he was great and made me feel much better with just plain courtesy and putting my concerns at ease.

Repair Quality

Customer Service

When I arrived, the lady did not introduce herself or have a friendly disposition. It took almost an hour to get the Uber, there was no follow up to see what was taking so long, until I drew attention to it and it felt like it was a bother.