Balboa Auto Body
In operation 36 years.
Expect Excellence! Specializing in auto body repair for all makes and models, foreign and domestic. Serving our community for more than 30 years, we are a small family owned corporation that prides ourselves on providing excellent customer service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Cory and Kelly were fantastic. Everything was very efficient and they were very communicative. Zero pressure. Explained everything. Car looks great. I asked if I could bring my car back to have some other work done. Very thankful to this team.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car was really dirty inside.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, cannot tell where the damage was.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Communication was not good. Phone calls were not returned.
Customer Service - 3.0/5.0 -
Front desk was great. Initially the intake person was very personable.
Returned Clean
My Experience - 5.0/5.0 -
Everyone that I came in contact with were extremely nice and helpful. Love the receptionist!
My Experience - 0.0/5.0 -
The worst experience I’ve ever had. Terrible service and costumer service (Armando Vasquez). Bad paint finishes and damaged parts of my truck that didn’t have to do with the repair parts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly and professional customer service. I’m also 100 percent satisfied with the work done on my car. Thank you!
My Experience - 5.0/5.0 -
Great service they communicated every step of the way .
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Patient and take care my repair sooner than I expected.
Returned Clean
My Experience - 5.0/5.0 -
Able to get an estimate quickly and follow up with appointment to start repair. Armando was very kind and took excellent care of my car and explained everything clearly. Corey, receptionist was very friendly and through. Would refer my friends to Balboa Auto Body. Thank you
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
I was never informed/updated about the status of my car. About a week after I dropped off my car, I called and asked for an update. I talked to a gentleman and he told me they ordered all the parts and that they would be getting them by the following Tuesday and I would have my car back by 2/22/23. Never heard any updates. I called for updates since I wasn’t getting any. First time I got told you guys were just waiting on my fender. Then I called around 2/24/23 to see an update. I got told now you guys got the fender but now you were waiting on headlight fixture kit (which was never mentioned the previous time and I don’t understand why not). Then I called the day I ended up getting my car back for an update which is how I knew my car was as done. Otherwise I don’t think I would have known it was done. It was explained to me at pick up that it was a system issue And he was calling the company that controls that to get it fixed. And I was given a $25 gas card for the inconvience, but I don’t feel that makes up for the stress that was put on me. I also ran over on my car rental because I wasn’t being informed on updates. Plus how did nobody notice when I was calling for updates (and told them that I wasn’t getting any) that the system wasn’t emailing or texting me. They should have checked and figured out that there was a problem earlier: I gave a 2 because the guy at pickup explained and tried to make it up to me, but it was an extremely stressful month because I wasn’t getting updates and didn’t have the time to keep calling because I also worked during your open hours.
Returned Clean
My Experience - 5.0/5.0 -
Everything went well and the staff great 👍
My Experience - 5.0/5.0 -
Everyone I encountered had a friendly, “can do” attitude! Ms. Kelly Vu answered my questions and even though our conversations were brief, she made me feel like my car was in good hands. And I wasn’t disappointed. Thanks !
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 5.0/5.0 -
Everyone was professional and friendly, especially Ms. Vu. I would use your company again if the need arises!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair work. Professional, courteous service. Highly recommended.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional. Kept updating me the status daily. The job was done well and on time.