Bale Collision Downtown

4.8 (1,494reviews)

96%

(501) 375-0910

100 North Cross St., Little Rock, AR 72201

96%

See Photos

100 North Cross St.
Little Rock, AR 72201

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About Bale Collision Downtown

See Photos

100 North Cross St.
Little Rock, AR 72201

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 76 years.

Complete collision repair all makes and models all insurance welcome, we also accept fleet business!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,494)

Sort By:
Newest
Rating

1,325 Customers Rated

5 Stars

71.4% Complete

(1067)
4 Stars

7.2% Complete

(108)
3 Stars

2.9% Complete

(43)
2 Stars

1.4% Complete

(21)
1 Star

1.5% Complete

(22)
< 1 Star

4.3% Complete

(64)

Customers say

Overall Customer Satisfaction

Customers consistently praise Bale Collision Downtown for outstanding service quality, clear and frequent communication, and timely repairs. Many highlight the professionalism and friendliness of the entire team, with several noting their vehicles were completed ahead of schedule. Customers appreciate being kept informed at every step through texts and calls, and numerous reviewers describe the repair results as flawless or like new. A few customers noted areas for improvement, including concerns about AI-generated text updates being inaccurate, occasional delays, and isolated workmanship issues such as misaligned parts or returning for minor fixes - all shared directly from customer experiences.

Select to learn more

Service Quality
Timeliness
Communication

"... the entire time, which I truly appreciated. Their professionalism, friendliness, and exceptional customer service made the whole experience even better. When I got ..." Read more

"... experience with Bale Collision Downtown! They did an excellent job repairing the dent in my car, and Im extremely happy with how it turned out. My car looks amazing, and ..." Read more

"... entire team at Bale Collision was FANTASTIC! They were friendly, fast, professional & seemed to truly care about their customers. I could not recommend them enough!" Read more

"Everyone was outstanding, from the front desk to the estimator. Also, the paint repair was amazing."

"Service was sublime and execution flawless!"

"the work looks good, but instead of 4-5 days it took 6 weeks, and the communication was spotty and the AI texts ..." Read more

"... entire team at Bale Collision was FANTASTIC! They were friendly, fast, professional & seemed to truly care about their customers. I could not recommend them enough!" Read more

"Everyone was super friendly! Car was in and out in less than a week. Repairs were perfect. Car looks as good as the day in bought it if not ..." Read more

"See earlier answer; I got random updates plus very annoying and usually incorrect AI texts. You should get rid of the AI"

"... professionalism and care that went into repairing the vehicle. Great communication in keeping us up to date on the progress of repairs. I would highly recommend Bale Collision for any ..." Read more

"Bale Collision got my car fixed quickly and provided excellent communication every step of the way."

"DAILY! No calling with no answer, always available"

"I like the constant communication updating us as to what is going on. Employees were welcoming and knowledgeable, letting ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... the entire time, which I truly appreciated. Their professionalism, friendliness, and exceptional customer service made the whole experience even better. When I got ..." Read more

"... experience with Bale Collision Downtown! They did an excellent job repairing the dent in my car, and Im extremely happy with how it turned out. My car looks amazing, and ..." Read more

"... entire team at Bale Collision was FANTASTIC! They were friendly, fast, professional & seemed to truly care about their customers. I could not recommend them enough!" Read more

"Everyone was outstanding, from the front desk to the estimator. Also, the paint repair was amazing."

"Service was sublime and execution flawless!"

"the work looks good, but instead of 4-5 days it took 6 weeks, and the communication was spotty and the AI texts ..." Read more

"... entire team at Bale Collision was FANTASTIC! They were friendly, fast, professional & seemed to truly care about their customers. I could not recommend them enough!" Read more

"Everyone was super friendly! Car was in and out in less than a week. Repairs were perfect. Car looks as good as the day in bought it if not ..." Read more

"See earlier answer; I got random updates plus very annoying and usually incorrect AI texts. You should get rid of the AI"

"Bale Collision got my car fixed quickly and provided excellent communication every step of the way."

"DAILY! No calling with no answer, always available"

"I like the constant communication updating us as to what is going on. Employees were welcoming and knowledgeable, letting ..." Read more

Courtney (Toyota owner) reviewed 9/21/26

Everyone was so easy to communicate with! So kind and caring. They will continue to get our repeat business if needed! Couldn’t ask for better service!

Danyelle (Audi owner) reviewed 9/21/26

Juanise (Kia owner) reviewed 9/18/26

Andrew and his team did everything they could to get my car back up and running! Will definitely recommend them to anybody who is in need of getting their car worked on

Thomas (RAM owner) reviewed 9/18/26

Marilyn (Chevrolet owner) reviewed 9/17/26

They did a really good job.

James (Toyota owner) reviewed 9/17/26

Christine (Ford owner) reviewed 9/16/26

Communication was wonderful and my car came back to me completely detailed and the damage was taken care of. The staff was wonderful.

Ashley (Ford owner) reviewed 9/14/26

This was my second experience with Bale. Another excellent experience. Andrew kept me informed the entire time. The work was perfect and I can’t recommend Bale enough for body work.

Scott (Mazda owner) reviewed 9/10/26

Mariah (Chevrolet owner) reviewed 9/7/26

Stephanie (Kia owner) reviewed 9/3/26

I greatly appreciate your communication. The whole insurance process. Thank you so much

They did a wonderful job

Very much professional

Shareka (Chevrolet owner) reviewed 9/3/26

Kimberly (Ford owner) reviewed 8/31/26

Great experience. Stephanie was very friendly and informative and Andrew worked with me and my son to get the truck exactly as he wanted it

Larry (RAM owner) reviewed 8/31/26

Tianna (Honda owner) reviewed 8/27/26

I had a wonderful experience with Bale Collision Downtown! They did an excellent job repairing the dent in my car, and I’m extremely happy with how it turned out. My car looks amazing, and you can’t even tell there was ever a dent. The staff was professional, helpful, and made the entire repair process easy and stress-free. I truly appreciate the great work and customer service. Thank you, Bale Collision Downtown, for taking such good care of my car! ⭐️⭐️⭐️⭐️⭐️

Christopher (Toyota owner) reviewed 8/26/26

Michael (Infiniti owner) reviewed 8/24/26

Amanda (Chevrolet owner) reviewed 8/22/26

Whole team was great, especially Andrew.

Terry (BMW owner) reviewed 8/22/26

Friendly and professional

Charles (Cadillac owner) reviewed 8/20/26

It was a positively positive experience. Stephanie is a godsend to your company. She’s awesome. She took good care of us. The team made my car look great out on time. I can’t say anything else except good things about your repair shop thanks for being there when I needed you I’ll be back

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Bale Collision Downtown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Bale Collision Downtown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,494)

1,325 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?