Bale Collision Chenal

4.7 (1,537reviews)
95%
13101 Chenal Pkwy,  Little Rock,  AR  72211
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Shop AssistantSparkles

In operation 7 years.

Bale Collision is family owned since 1912. Complete collision repair all makes and models all insurance welcome, we also accept fleet business!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,537)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. The welcoming and professional atmosphere of the staff was frequently highlighted. Some customers noted occasional delays beyond initial estimates, and a few mentioned minor issues upon vehicle return, such as misaligned parts or incomplete repairs, though these were generally resolved promptly. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... excellent, and the staff was friendly and professional. My bumper was repaired perfectly, it looks like nothing ever happened. Im extremely happy with the quality of the work ..." Read more
"... finish. The customer service was fantastic and the repairs were perfect. One thing to bring particular attention to was that I talked to a person when I called, not ..." Read more
"The work on my vehicle returned it to me looking OUTSTANDING, I was beyond impressed and satisfied is to small a word to emphasize how ..." Read more
"... Repairs were made quicker than original estimate. Quality of work was excellent Car was very clean at pickup. Personnel friendly& professional. I would definitely ..." Read more
"They were great!! My car looks good as new so happy with the work they did. They did a great job at keeping me updated and informed ..." Read more
"Our project was finished 2 weeks early, and all along the way we were updated via text as to the progress. It is ..." Read more
"Yes it was done a couple days earlier, was very ready to get my car back. So that made me very satisfied."
"... exceptional. Daily communication of status was great. Repairs were made quicker than original estimate. Quality of work was excellent Car was very clean ..." Read more
"... communication was good throughout the process. However it took a week longer than expected to complete." Read more
"... on. > In the end, the car looks brand new. Cons > It took 35 days to complete the repairs. > Bale had to order a headlight assembly 3 times; ..." Read more
"Yes communication was perfect! Kept me updated each day with what step they were on."
"... I always knew what was going on with my vehicle. Their communication was excellent, and the staff was friendly and professional. My bumper was repaired perfectly, ..." Read more
"Once my vehicle arrived, I received calls and texts, keeping my updated on the status of my repairs. Nothing was hidden from me and my car finished before the date given. ..." Read more
"The updates were amazing, I felt like I was informed the entire way."
"Our project was finished 2 weeks early, and all along the way we were updated via text as to the progress. It is a really good customer service. All staff ..." Read more

My Experience

Very good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very professional and courteous. The communication was excellent in keeping me informed with step of the repair process. Hopefully I never need them in the future but I would highly recommend Bale Collision Chenal.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was treated like royalty from the minute I walked through the door until my car was ready and I drove away. They were very helpful in getting me to rental car agency. I could not ask for a better experience. Thank you Bale team!!

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will absolutely recommend

Repair Quality

It looks amazing

Customer Service

The team was incredible and the car looks great!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was done within 30 days of the accident.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was an amazing experience. The ladies in the office kept me updated with the status of my vehicle and was very informative. I took my vehicle for repairs on a Tuesday morning and was ready to pick it back up that same week on Friday morning! The Lyft courtesy is a plus a well! I would recommend you guys to anyone in a heartbeat. Thank you guys for everything!!!

My Experience

The entire staff was very knowledgeable and professional! Really appreciate Betty who was my claims contact. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate the communication element of the repair job. I knew where we were throughout the process. Also Kara and Rachel’s professional attitude was superb.

My Experience

The personal and professional connection between your staff and me was impressive. My VW looks great, like New!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car almost looks like it did when I bought it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were pleasant and immediately responsive to any concerns & went out of their way to keep me updated, to finish by the time I returned from out of town & to arrange rides to & from the airport. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Seems to run fine and looks allrepaired from deer collision. Day 2

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The best service and highly recommend.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing customer service always

Likely to Recommend

Repair Quality

Customer service is A number 1 !!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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