Bale Collision Chenal

4.7 (1,508reviews)
95%
13101 Chenal Pkwy,  Little Rock,  AR  72211
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Shop AssistantSparkles

In operation 7 years.

Bale Collision is family owned since 1912. Complete collision repair all makes and models all insurance welcome, we also accept fleet business!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,508)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism were repeatedly commended. A few customers noted areas for improvement directly from their feedback, including occasional delays beyond estimated completion dates, vehicles returned with minor cleanliness issues, and in isolated cases, incomplete repairs requiring return visits. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... excellent, and the staff was friendly and professional. My bumper was repaired perfectly, it looks like nothing ever happened. Im extremely happy with the quality of the work ..." Read more
"... to finish. The customer service was fantastic and the repairs were perfect. One thing to bring particular attention to was that I talked to a person when I called, not ..." Read more
"They were great!! My car looks good as new so happy with the work they did. They did a great job at keeping me updated and informed ..." Read more
"... Repairs were made quicker than original estimate. Quality of work was excellent Car was very clean at pickup. Personnel friendly& professional. I would definitely ..." Read more
"The work on my vehicle returned it to me looking OUTSTANDING, I was beyond impressed and satisfied is to small a word to emphasize how ..." Read more
"... exceptional. Daily communication of status was great. Repairs were made quicker than original estimate. Quality of work was excellent Car was very clean ..." Read more
"... done from the first phone call to completion!! And for having it ready 2 days earlier than expected!" Read more
"Yes it was done a couple days earlier, was very ready to get my car back. So that made me very satisfied."
"... communication was good throughout the process. However it took a week longer than expected to complete." Read more
"Our project was finished 2 weeks early, and all along the way we were updated via text as to the progress. It is ..." Read more
"... I always knew what was going on with my vehicle. Their communication was excellent, and the staff was friendly and professional. My bumper was repaired perfectly, ..." Read more
"... about my vehicle that were obviously automated, but when I responded to those with a question, I got a response from a person within a short period of time. I will ..." Read more
"... to completion of repair service was exceptional. Daily communication of status was great. Repairs were made quicker than original estimate. ..." Read more
"Bale collision Center provided daily updates about the progress of the repair. Everything was repaired correctly and in the teframes promised."
"... unfortunately. Pros: > Staff was always friendly. > There was very good communication throughout the process, both by text and by phone. I almost always knew what was going on. > In the ..." Read more

My Experience

Did what you promised on schedule. You made it easy.

My Experience

Our project was finished 2 weeks early, and all along the way we were updated via text as to the progress. It is a really good customer service. All staff were friendly and very accommodating.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Everything is looking and working fine at this time. I will let you know if anything changes.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Thank you for the updates at each completion and the next plan going forward.

Customer Service

I appreciated the offer to leave my Enterprise rental at Bale Collision and be on my way.. I was able to closeout my Enterprise experience without a concern. Thank you Bale Collision.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had a great experience with Bale Collision Center! They kept me updated throughout the entire repair process, so I always knew what was going on with my vehicle. Their communication was excellent, and the staff was friendly and professional. My bumper was repaired perfectly, it looks like nothing ever happened. I’m extremely happy with the quality of the work and would definitely recommend Bale Collision Center to anyone needing auto body repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

You guys were great! Your expertise and customer service was “top notch!” You’re team keep me inform every step of the process. It made me feel that you cared about me as a person in as a customer. Kodos to your whole team,…especially Betty and Neil “five stars.”

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the email and phone calls to clarify details and options. The work done was excellent. I am grateful for the prompt response to my one concern about the emblem needing more attention. I loved that the inside of my vehicle was so clean when I picked it up.

My Experience

They always do awesome work and the whole staff is just great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The work was outstanding and the communication was too! Finished on time!

Likely to Recommend

Yes!! if ever given the chance I would definitely recommend.

Repair Quality

They were great!! My car looks good as new so happy with the work they did.

Customer Service

They were great!! My car looks good as new so happy with the work they did. They did a great job at keeping me updated and informed with what was happening through the process and that gave me a nice piece of mind. Very satisfied!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They do great work. I got my car back a day ahead of schedule. Always professional. Would use again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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