Bates Collision Centers - Baytown
In operation 36 years, 35 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted Baytown’s Favorite Collision Repair Shop year after year, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Half way home, my dashboard lit up with error codes and tire pressure notifications.
My Experience - 5.0/5.0 -
On time very courteous did good job
My Experience - 5.0/5.0 -
I like the way was clean and the phone calls and the concern
My Experience - 5.0/5.0 -
Jessie was awesome my entire repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Text messages were informative and very cleverly written! Car looks wonderful. What a well run shop - friendly, courteous and very attractive shop.
My Experience - 5.0/5.0 -
Everyone I dealt with was polite and professional. My experience was positive from beginning to end. I will definitely recommend Bates!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was so shocked when I saw my car after repair. It was better than when I left it. There were some minor scratches that were gone in addition to my major repair. Bates went above and beyond with my repair. Glad to customer service still exists. Thank you Bates!
My Experience - 5.0/5.0 -
Love the text updates!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Body work was restored to original status!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
My tail light is not evenly in place, as visible compared to the other side, and rubs at the base at my trunk
Customer Service - 4.0/5.0 -
I was kept informed daily until the last 2 days. I had to call twice for an ETA