Bates Collision Centers - Baytown
In operation 36 years, 35 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted Baytown’s Favorite Collision Repair Shop year after year, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team stayed in constant contact with updates about where we were in the repair process. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From start to end, everyone was very communicative and polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality repairs, which look good and last.
Likely to Recommend - 5.0/5.0 -
We were referred to Bates by friends, and we would do the same for someone else in need of a good body shop!
Repair Quality - 5.0/5.0 -
My repairs were done on time, and were reasonably priced. I found the staff to be friendly and helpful. It was a good experience, which I need after getting in a wreck.
Customer Service - 5.0/5.0 -
Very accommodating and communicative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair work, great staff, friendly folks, definitely recommend Bates
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The right rear tail light is still broken. I don’t think it was replaced
Likely to Recommend - 5.0/5.0 -
I recommend Bates to all my friends
Repair Quality - 5.0/5.0 -
The staff at Bates CC is very professional. Had many updates and phone calls from Alexis to explain what was going on.
Customer Service - 5.0/5.0 -
Kept me informed of each process my vehicle was going through
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like the work done in my SUV
Customer Service - 5.0/5.0 -
The communication was great, I were keep informed of the work that was being done and completion ETA
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast turnaround and great service, always!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am a repeat customer
Repair Quality - 5.0/5.0 -
Alexis is very professional and kept me updated on the progress of the work. The body work was completed to perfection
Customer Service - 5.0/5.0 -
All staff that I encountered were very professional and knowledgeable
Returned Clean
My Experience - 5.0/5.0 -
Great communication and quality! This is my second time having Bates work on one of my vehicles and they've done a great job both times.