Bates Collision Centers - North Channel
In operation 36 years, 23 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted "Favorite Collision Repair Shop" year after year by our community, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'd highly recommend the shop to family and friends. It's also close to home which is a bonus.
Repair Quality - 5.0/5.0 -
The repair was very well done, both mechanically and aesthetically.
Customer Service - 5.0/5.0 -
The customer service was superb, they were very amicable and provided services in both English and Spanish.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bates did an outstanding job. I am very pleased with the results.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Kept me updated about my repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Estamos completamente satisfechos por la amable atencion por todo el personal de esta empresa ,nos explicaron de una forma muy clara y atenta y el trabajo realizado fue excelente .,gracias por su excelente atencion
Likely to Recommend - 5.0/5.0 -
Excelente servicio y muy atentos los recomiendo.
Repair Quality - 5.0/5.0 -
Gracias, estoy muy contenta x el servicio del personal y sus trabajadores. Me atendieron y excelente servicio.
Customer Service - 5.0/5.0 -
Excelente servicio al cliente muy atentos y me respondieron mis dudas. Gracias a su recepcionista, Yazmin y Ricardo.
Returned Clean
My Experience - 5.0/5.0 -
The staff was very nice they kept me on updates regarding my vehicle. They explained details on other items that needed to be done. The work looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you to everyone who reached out keeping me updated at every step and every decision. I got dated Dec 2 as a completion date and got it was completed in 7 days. Excellent service and very kind receptionists.
My Experience - 5.0/5.0 -
They did a great job. Even when I seen something wrong they were willing to repair it with no problem. Time frame was quicker then I thought I had my car back before my projected completion date. I was very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied
Customer Service - 5.0/5.0 -
Customer service was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are so happy to get our car back looking like brand new!
Customer Service - 5.0/5.0 -
AWESOME
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would refer people!
Repair Quality - 5.0/5.0 -
On time! Great attention to detail. Transparent and clear communication. The ease of scheduling and the coordination between State Farm, Enterprise, and Bates was top notch!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Body lines don't line up correctly. I asked for a side quote to get the headlights replaced while they were easily accessible. I did not receive the quote until the car was already reassembled and that quote was ridiculously expensive.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
Poor alignment of body parts.
Customer Service - 1.5/5.0 -
I requested a side quote for replacing the headlight assemblies while they were easily accessible. I didn't receive the quote until the car was already reassembled and the cost was ridiculously high.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best of the best
Customer Service - 5.0/5.0 -
Always keeping inform of any changes
Likely to Recommend - 5.0/5.0 -
You guys do good work
Repair Quality - 5.0/5.0 -
You guys kept me up to date on everything
Customer Service - 5.0/5.0 -
Good service and very informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me updated with what was going on with my vehicle. They were very friendly and did great repair.