Monument Chevrolet

4.7 (1,395reviews)
94%
3940 Pasadena Freeway,  Pasadena,  TX  77503

In operation 52 years, 23 years at this location.

Monument Chevrolet Collision is family owned and has been in business for 52 years. Our shop is I-Car Gold and we have a team of certified professionals committed to quality repairs and first class customer service. We place customers needs and safety at the highest level. We repair all makes and models and can work with any insurance company to help expedite your claim. We have an after hours wrecker service and onsite rental company to help get you back on the road as soon as possible. We are here to help in making this process go as smooth and painless as possible and get your car back to you looking like new!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,395)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members being described as helpful, professional, and communicative throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles looked like new upon completion. Communication stands out as a major strength, with customers appreciating regular updates and transparency. Timeliness generally meets expectations, though some customers experienced delays due to parts availability or insurance-related issues. The facility's cleanliness and attention to detail, including vehicle detailing services, are frequently highlighted. While most experiences are overwhelmingly positive, a few customers noted minor issues with interior cleanliness or incomplete repairs that required follow-up visits.
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"I cannot express enough the amazing service, but most importantly the quality of work I received ..." Read more
"Excellent! Couldn't have asked for more professionalism and friendliness."
"Best service around"
"The work and communication were top notch"
"Very responsive and displayed a high level of customer care"

My Experience

It was extremely easy for us. We dropped off the car and our rental was brought to us. We received text updates on the progress of the repair. Mr. Sanchez went out of his way to help us through the whole process. Thank you!

Likely to Recommend

Repair Quality

Great experience! From the very beginning Mr. Sanchez took care of us, he ensured the rental car was delivered to us as we dropped off our car. They do a good job communicating during the whole process. The car looks brand new!

Customer Service

Can’t say enough about how easy the process was. They took care of everything!

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

The repairs we made perfectly and I was provided updates on ever step they made during the repairs. I was very satisfied and would recommend this shop to everyone.

Customer Service

Returned Clean

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Repair Quality

Great service. Thank you

Customer Service

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My Experience

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Repair Quality

Customer Service

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Repair Quality

The BEST service from start to finish ! Very prompt turnaround time

Customer Service

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My Experience

David, the collision manager is just very impressive. He’s always helpful and always nice and just the best. I’m really I tell others about them and the whole staff seems very good. They’re very good thank you.

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Repair Quality

Fantastic work

Customer Service

Returned Clean

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Repair Quality

Customer Service

Kim was amazing. Her communication was first rate. I could not have asked for better service.

Returned Clean

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Repair Quality

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Repair Quality

Everyone is great to work with! Kim, Angela and Theo make great team.

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Repair Quality

Everything went very well, only found a couple of scratches in the interior of the vehicle. Everyone was very professional and very helpful.

Customer Service

Returned Clean

My Experience

Quick and easy

My Experience

I have always been happy with body shop work. I believe they do excellent work and will be the only shop I will go to. Very friendly employees and always feel confident in the work they do.

Likely to Recommend

I would definitely refer and would never consider a different place.

Repair Quality

Excellent work! Staff super nice and helpful.

Customer Service

Excellent! Couldn't have asked for more professionalism and friendliness.

Returned Clean

My Experience

There is over spray in the bed and under the door and a paint chip was not repaired. When my husband picked the truck he was told is was not in the quote. When the truck was evaluated I did not realize it was not on the quote. I expressed I wanted all the damage repaired. Would not make sense to repair only part of the damage.

Likely to Recommend

I would recommend buying a vehicle from there but not repair. We took it there because we thought the dealer would do a better job then and out side shop

Repair Quality

There is overspray in the bed and under the back passenger door. Also when I dropped the truck off I said I wanted all the damage fixed. When it was picked up my husband was told that was included in the quote.

Customer Service

Returned Clean

My Experience

Very courteous and kept me updated

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Repair Quality

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My Experience

Facilities are impressive. Everyone was extremely courteous. My car was repaired to look like new.

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Repair Quality

I was updated constantly on the status of my vehicle. I was very satisfied with the repairs. They did a great job and made sure everything came out great. Everyone was very professional and knowledgeable.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean