Bay Custom - Chesapeake
In operation 8 years.
ABOUT BAY CUSTOM AUTO Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971. A company that is based on both integrity and quality. As one of the oldest remaining independent repair shops in the Hampton Roads area, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was incredibly knowledgeable, friendly, professional, and reachable. Communication was excellent, quality of work was excellent, transparency in the process was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We definitely would. Top notch customer service and workmanship.
Repair Quality - 4.5/5.0 -
So impressed with the customer service and the work done. I would definitely recommend.
Customer Service - 5.0/5.0 -
The work was excellent, customer service Top Notch. Britney is the best!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely professional and reasonable people
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 1.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
Overall, there was very poor attention to detail in the work and poor communication. When mistakes were made, the only solution offered was for us to pay more to have them correct it or leave other work unfinished. You would hope a body repair shop would take more pride in their work.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
There are a couple things that need to be addressed. I was told I’d receive a phone call, but it had been a week but I have t heard anything.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We will highly recommend Bay Auto to our friends.
Repair Quality - 5.0/5.0 -
We were delighted on how our car looked after repairs were performed by Bay Custom Auto.
Customer Service - 5.0/5.0 -
Deidra interacted with auto insurance and rental companies for us concerning extensions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job Will recommend to others
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair of damage to the paint on my truck doors and bed looks fantastic. Looks like it came off the showroom floor.
Customer Service - 5.0/5.0 -
Staff was great! They even handled returning my rental to the car rental company.
Returned Clean
Likely to Recommend - 4.5/5.0 -
I will recommend it to my friends.
Repair Quality - 4.0/5.0 -
The paint is a bit thin .
Customer Service - 5.0/5.0 -
The service was attentive, considerate, and welcoming.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job on fixing some corrosion on my truck and replacing the windshield