Bay Custom - Chesapeake
In operation 8 years.
ABOUT BAY CUSTOM AUTO Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971. A company that is based on both integrity and quality. As one of the oldest remaining independent repair shops in the Hampton Roads area, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Great customer service. Deidra was extremely helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the repair quality, appreciated the communication on being updated on the process & satisfied with the overall repairs done to my vehicle, BAY CUSTOM did a AMAZING JOB !!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did an awesome job on the repairs to my vehicle!
Repair Quality - 5.0/5.0 -
Superb body work!
Customer Service - 5.0/5.0 -
My representative, Deidre, kept me informed throughout the entire process.
Likely to Recommend - 5.0/5.0 -
I already said the team was great and quality was perfect
Repair Quality - 5.0/5.0 -
Everyone was awesome and kept me informed along the way. I highly recommend this place if you’re in an unfortunate position and need body work done on your vehicle. I am totally satisfied with the quality of the service and work performed.
Customer Service - 5.0/5.0 -
The team and specifically Melissa were awesome
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you very much for the great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was pleased with the out come of the repair service!
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience! Staff was so professional and patient in answering all my questions. For all the damage my car had the repairs done were amazing and you can’t tell it was ever mashed. The cost was very reasonable. I’m very pleased and happy.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did a wonderful repai job. I would highly recommend this company to anyone.
Repair Quality - 4.5/5.0 -
After the repair/paint, it looked just like it did before. Beautiful job.
Customer Service - 4.5/5.0 -
My vehicle was ready on a Friday but I never received a call about that until the following Tuesday.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No doubt. Would not recommend any other.
Repair Quality - 5.0/5.0 -
Stellar
Customer Service - 5.0/5.0 -
Outstanding service in affability, keeping us up to speed, transparency. Hadn’t expected it, because I’m always wary. You guys are the best.
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the second vehicle we’ve had done and I would recommend them to anyone who wants a phenomenal job with total satisfaction! Well done Tim and team Bay Custom!
Repair Quality - 5.0/5.0 -
I am beyond words on the quality of the work and the care that was taken to ensure that everything was done correctly and satisfactorily.
Customer Service - 5.0/5.0 -
Tim Thorpe and his team have been nothing short of amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great job!!!
Repair Quality - 5.0/5.0 -
Bat Custom was great to work with and great communication!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
I would have much rather waited to have my vehicle completed before leaving a review, but I’ll offer perspective to this point. The service at vehicle delivery and the front desk is great. The team communicates very well with customers. I am disappointed that when I came to pick up my vehicle, that items that I pointed out weren’t fixed. This ultimately resulted in me leaving my vehicle in the shop for additional work. Rather than describing at a high level of granularity the problems that I saw with my vehicle, I’ll remain optimistic that they will be addressed accordingly.
Customer Service - 4.0/5.0 -
The staff is courteous and friendly.
Likely to Recommend - 5.0/5.0 -
I will be recommending Bay Custom to all of my friends and family in the future.
Repair Quality - 5.0/5.0 -
Everything looked great!
Customer Service - 5.0/5.0 -
The customer service and level of communication was extraordinary. Deidre in particular was a pleasure to work with, going above and beyond to ensure that my needs were met.