Bay Custom - Chesapeake
In operation 8 years.
ABOUT BAY CUSTOM AUTO Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971. A company that is based on both integrity and quality. As one of the oldest remaining independent repair shops in the Hampton Roads area, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bay Custom was the best experience I have ever had with a body shop. From estimating to completion the staff was friendly and did an excellent job. They kept me up to date from the time my car was dropped off through the whole process of repair to getting my vehicle back. I would highly recommend them to anyone I know
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already told everyone I know that if they need auto body work, to take their car to Bay Custom.
Repair Quality - 5.0/5.0 -
They did an absolutely wonderful job repairing my car after an accident. Literally looks like it never even happened.
Customer Service - 5.0/5.0 -
Brandy gave me updated every step of the way. And they delivered my car 2 days earlier than estimated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The job appears to be well done. I would have hoped to get the car back sooner, but I do understand about the hardship the extreme temperatures presented.
Customer Service - 5.0/5.0 -
Everyone in the customer center was pleasant and helpful.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
End product was good, but cannot give a 10 because it was not at that quality on the first repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was amazing! Kept me in the know always, and made everything a smooth transition!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended on fb in a group for local Moms
Repair Quality - 5.0/5.0 -
As always Bay customs was wonderful! Great employees and quality work!
Customer Service - 5.0/5.0
My Experience - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
I’m without my car because it’s back in the shop, but they’re very good people. Just hope that they can fix the problem so I can get my car or y’all may need to get me another rental car thank you.
Likely to Recommend - 5.0/5.0 -
Very professional
Repair Quality - 5.0/5.0 -
Very helpful, kept me informed of progress.
Customer Service - 5.0/5.0 -
People handling my problem , very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great! They did a wonderful job and went above and beyond.
Customer Service - 5.0/5.0 -
They always kept me informed by either text or phone call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great from the service to the communication, diedra was a great service representative thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Dude Look at my car This is why you go to BAY CUSOM AUTO
Repair Quality - 5.0/5.0 -
A-1, AAA , Exellellent... All of the above .
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already recommended
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Outstanding customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Tyler is awesome!!
Repair Quality - 5.0/5.0 -
Tyler is the best!!!
Customer Service - 5.0/5.0 -
Tyler is great!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and a very quick turnaround. Professional staff.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Too much of a delay in getting appropriate parts to finish the job.