Bay Custom- Denbigh
ABOUT BAY CUSTOM AUTO Located in the heart of Newport News, Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971, Bay Custom moved to its current location in 1981. The original founder, Ron George, built a company based on both integrity and quality. As one of the oldest remaining businesses in Denbigh, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!! Taylor was amazing, she was pleasant and knowledgeable about the entire process.
Customer Service - 5.0/5.0 -
Great customer service.
Likely to Recommend - 3.5/5.0 -
I would recommend there shop.
Repair Quality - 3.5/5.0 -
I like the location and customer service was good.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service at Bay Custom was excellent. I was treated with compassion and concern from the time I first parked my car until I picked it up. Also, my car runs and looks like new. They took the stress out of a potentially stressful situation. Thank you Bay!!!
Customer Service - 5.0/5.0 -
Personnel was very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
not keep up to date on new bumper that had to be replaced,due to first one damage when arrived
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Professional and very good service
Repair Quality - 5.0/5.0 -
Very pleased
Customer Service - 5.0/5.0 -
Very pleased. They kept me informed
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The clips under bumper was not put together
Repair Quality - 3.5/5.0 -
The clips under the bumper was not put back so there’s a shaking nose when the car is driving, and I am not sure if the alignment was done cause car still not driving straight, I even put 4 new tires on the car since I pick up the car to see if it would solve the problem but it didn’t solve it at all.
Customer Service - 3.5/5.0 -
Already started it in the first part of the questioner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was courteous and answered all my questions
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you all for the excellent quality work that was done
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice and polite and explained the whole process to me and kept me updated on my vehicle