Bay Custom- Denbigh
ABOUT BAY CUSTOM AUTO Located in the heart of Newport News, Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971, Bay Custom moved to its current location in 1981. The original founder, Ron George, built a company based on both integrity and quality. As one of the oldest remaining businesses in Denbigh, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Could you check your area for a phone charger. It was in my car when we dropped it off for repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My experience with Custom Bay was incredible!! Hassle free very professional. I just noticed the other day that a rubber piece that belonged on my roof and was in my car. They placed it back where it belonged without being asked to do so. Thank you so much!!! I would recommend Custom Bay, great company.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and great communication. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Destinee was very helpful in working with insurance and keeping me updated!
Likely to Recommend - 5.0/5.0 -
Any day. To any one.
Repair Quality - 5.0/5.0 -
From first contact, through the estimate and repair process, the team at Bay was outstanding.
Customer Service - 5.0/5.0 -
Super
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bay customer did a excellent job! The employees was so down to earth and the service and hospitality was so great.
Customer Service - 5.0/5.0 -
Bay customer service was so excellent! I highly recommend them. The hospitality from the employees was great.
Likely to Recommend - 5.0/5.0 -
The repairs were very good
Repair Quality - 5.0/5.0 -
The repair was repaired very well to my satisfaction.
Customer Service - 5.0/5.0 -
The customer service was very nice. Extremely courteous and eager to assist.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Customer Service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I’m happy I have my car back. It took a lot longer for the repair and due to some unforeseen issues the car wasn’t cleaned inside when it was time for pickup. But everyone at the shop were very pleasant and responded when I had questions.
Customer Service - 5.0/5.0 -
Loved Taylor. She was great to work with!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a very good job on it
Customer Service - 5.0/5.0 -
I’m very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great communication, excellent customer service, and outstanding work.
Repair Quality - 5.0/5.0 -
Excellent customer service and excellent work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always, Bay has done very good work. Have used them B 4, & will continue 2 do so.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch repair shop 👌