Bay Custom- Denbigh
ABOUT BAY CUSTOM AUTO Located in the heart of Newport News, Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971, Bay Custom moved to its current location in 1981. The original founder, Ron George, built a company based on both integrity and quality. As one of the oldest remaining businesses in Denbigh, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already commented on Custom repairing my truck to friends
Repair Quality - 5.0/5.0 -
Great work! Our truck looks brand new
Customer Service - 5.0/5.0 -
Outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I thought the personal i dealt with were pleasant and other than the delays, was pleased with service. Although, when I got in vehicle I had low air pressure in right rear. Wasn't what they worked on but you would think they would put some air in my tire!?
Repair Quality - 5.0/5.0 -
Haven't had any issues with repairs or replaced parts.
Customer Service - 4.5/5.0 -
I wish customer service would reach out to insurance agent also when there are delays. Sometimes the computers are lagging real time.
Returned Clean
My Experience - 5.0/5.0 -
Just one teeny-tiny thing: I got an email today at 9:16 a.m. saying "We are nearing completion." I figured that to be 2 hours or less, but the car wasn't ready until 3:45. Everything else was really great -- THANK YOU.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, professional, good communications thru time in shop to update
Customer Service - 5.0/5.0 -
Pleasant, knowledgeable, and returned calls in good time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was very easy working with Bay Custom Auto. Thank you for the excellent work on my mom’s car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There are some paint streaks/scratches on the windshield that were not taken care of.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We always use them and recommend.
Repair Quality - 4.5/5.0 -
Always great service, did have a small issue with edges but they were great about fixing immediately
Customer Service - 5.0/5.0 -
Great people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to a friend
Repair Quality - 4.5/5.0 -
They did great work and great communication through the process the only con is that there is a slight whistling sound on the passenger side now
Customer Service - 5.0/5.0 -
Great customer service everyone was friendly approchable and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like the updates that I got from my caseworker she was pleasant kind and very informative. She make every hair for it to get my car back in to me as soon as possible I really appreciate that. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional service
Customer Service - 5.0/5.0 -
Exceptional service
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would highly recommend them
Repair Quality - 5.0/5.0 -
Did a exceptional job. Thank you.
Customer Service - 5.0/5.0 -
Very friendly and polite.