Bay Service & Collision - Old Dominion
4201 Colley Ave,
Norfolk,
VA
23508
USA
In operation 16 years.
We are third generation vehicle repairers and our parent company has been in business for over 75 years. We perform insurance and customer pay work with the utmost integrity. Our staff has over 200 years of combined industry knowledge Our work is guaranteed for as long as the original repair owner owns their vehicle. We provide Collision and Service in 2 locations in Norfolk, VA.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new after repairs. The staff received high marks for professionalism, kindness, and helpfulness throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness was also highlighted positively, with several customers noting their vehicles were completed ahead of schedule. A few customers, based on their own comments, suggested that more detailed updates during delays would have been appreciated, and isolated concerns about minor finishing touches were noted. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
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Service Quality
"Fantastic service with quality work! 10 out of 10 would recommend!"
"... From the customer to service to the vehicle service. They finished my car with over 8k in damages in 3 weeks and verbally communicating every step of the way. ..."
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"... which of course is not on the collision center, and the other was repaired quickly and detailed. The car looked and felt great driving off the lot after pickup. Hopefully won't ..."
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"I am extremely satisfied with the quality of my repair. It was extremely thorough and very quick."
"... results. I was kept informed of the progress of repairs. Bay Old Dominion has first rate customer service with results to match."
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"... through insurance, and what a great experience. The repair was done well before the estimated completion, and staff provided a thorough description of the ..."
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"Repair was completed two days earlier than originally estimated."
"... involved in a car accident and my bumper was smashed and they did the work in a very timely manner and my car looks brand new."
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"... Dominion. From tbe time I dropped my car off for repair I received a call and text message every 3 days to keep me updated on what was going on and the date they would have ..."
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"It meant a lot to me that the staff was very communicative - I didnt have to chase down information. When I had a scheduling conflict they were flexible ..."
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"This collision shop is great, they communicated well and were great with giving me updates. They did a great job in general and I appreciate ..."
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"Very communicative with me and showed that they truly did care about giving me the best experience they could offer. ..."
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"Overall I am satisfied. Just would like more updates even if the update is not an update."
Elizabeth
(Subaru owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
It was a great surprise to get my car early
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Andrea
(Honda owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Christian
(Kia owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Heather
(Kia owner)
reviewed 8/27/26
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Lindsey
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sharon
(Jeep owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Everyone was so very nice and went above and beyond to get the car ready even when dealing with difficult parts to get from manufacturer. They cleaned my car so well that it looks like it did when it came off the showroom. Great place to get you vehicle repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kimberly
(Ford owner)
reviewed 8/19/26
My Experience - 5.0/5.0 -
Easy to work with throughout the whole process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nyle
(Kia owner)
reviewed 8/17/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Margaret
(Ford owner)
reviewed 8/14/26
My Experience - 5.0/5.0 -
The knowledge and communication from Helen and Chandler was perfection. More than I could ask for. And while I don’t know much about cars - my car looks and feels like it is all back to normal - so props to the mechanic team as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patrick
(Chevrolet owner)
reviewed 8/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Debra
(Lexus owner)
reviewed 8/10/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Piero
(Honda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Caleb
(Toyota owner)
reviewed 8/8/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Antonia
(BMW owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Littleton
(Toyota owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Excellent service, and quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Chevrolet owner)
reviewed 7/30/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Kelly
(Chevrolet owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0 -
I will tell everyone
Repair Quality - 5.0/5.0 -
Best repair in the world!