Bay Service & Collision - Old Dominion
In operation 16 years.
We are third generation vehicle repairers and our parent company has been in business for over 75 years. We perform insurance and customer pay work with the utmost integrity. Our staff has over 200 years of combined industry knowledge Our work is guaranteed for as long as the original repair owner owns their vehicle. We provide Collision and Service in 2 locations in Norfolk, VA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
I believe that they intend to do a really good job but I’m not sure that they inspected the vehicle before they called me and told me that it was ready for pick up. I think they should have realized that there was still a dent and that they had scratched the paint around the tail lights and there’s a gouge on the quarter panel that wasn’t fixed
Repair Quality - 3.5/5.0 -
I still have a dent and scratches and gouges around the rear tail lights and the lift gate has an area in the inside that has started to come down
Customer Service - 3.5/5.0 -
No one inspected the vehicle with me when I picked it up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
10 1/2 REALLY!!
Repair Quality - 5.0/5.0 -
They were absolutely AMAZING!!
Customer Service - 5.0/5.0 -
Absolutely AMAZING!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My daughter was in an accident no fault of her own. They were so receptive and informative. They did an excellent job.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Informative and notified any additional changes.
Returned Clean
My Experience - 5.0/5.0 -
Thanks for getting my car in promptly and a good repair. Dominic was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent, fast service. Very responsive and looks like new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really liked the service. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied, will come with all my repair needs. Thank you!
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend it to others. I was explaining my experience to a relative that lives in another city and they said they would drive across town to get repairs done here since my experience was so good.
Repair Quality - 5.0/5.0 -
This was undoubtedly the best experience at an Auto Body shop. It was my first time having a repair like this done and the staff was so helpful in explaining the process and everything I needed to do. The process was smooth and my car looks and drives brand new! Definitely will recommend this shop to anyone that needs repair.
Customer Service - 5.0/5.0 -
The staff was awesome! Dominic worked with me and he was very kind, considerate, and informative. He was respectful and answered all my questions in a way that helped me fully understand, going above and beyond to help me through the entire process. He also kept me updated on how the repair was going.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would recommend them.
Repair Quality - 5.0/5.0 -
Vehicle looks like new.
Customer Service - 5.0/5.0 -
Excellent.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Completed as promised