Bay Service & Collision - Old Dominion
In operation 16 years.
We are third generation vehicle repairers and our parent company has been in business for over 75 years. We perform insurance and customer pay work with the utmost integrity. Our staff has over 200 years of combined industry knowledge Our work is guaranteed for as long as the original repair owner owns their vehicle. We provide Collision and Service in 2 locations in Norfolk, VA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The quality of the repair is fine. But my car now has an awful “stink” to it. I can hardly breathe in my car. I open windows when I drive. Not happy about this.
Customer Service - 1.5/5.0 -
Three times they told me it would be ready and it wasn’t. Not happy about this either.
Returned Clean
My Experience - 5.0/5.0 -
Amazing service!!!!!
My Experience - 5.0/5.0 -
The repairs were excellently accomplished. I am eager to see how they withstand inclement weather in the weeks ahead! Josh Jones was especially helpful in accommodating my concerns and I am most appreciative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service , friendly environment would 100 percent recommend to a friend !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was finished when promised and workmanship looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Waiting on silver strip to go on the bumper of the car.
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We were told all was well and the car was completely fixed but as soon as we got home the right side front window dropped into the door. the tech came to fix but says it needs a regulator. He will call us when he has the part. We thought we had paid for a complete repair. and hope this will not be extra cost. thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new.
Customer Service - 4.5/5.0 -
Could have used more feedback when repairs took longer than anticipated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
Everything is well fixed but my turn signal does not work and my registration is missing
Customer Service - 5.0/5.0 -
Customer service was perfect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
If I could rate them higher I would. The place has the professionalism, skill and support to help you find the best solution to all your automotive needs. They are honest, and demonstrate integrity. They are not a sell, sell, sell business. They simply do it right the first time. You won’t be disappointed!
Repair Quality - 5.0/5.0 -
If I could rate them higher I would. The place has the professionalism, skill and support to help you find the best solution to all your automotive needs. They are honest, and demonstrate integrity. They are not a sell, sell, sell business. They simply do it right the first time. You won’t be disappointed!
Customer Service - 5.0/5.0 -
If I could rate them higher I would. The place has the professionalism, skill and support to help you find the best solution to all your automotive needs. They are honest, and demonstrate integrity. They are not a sell, sell, sell business. They simply do it right the first time. You won’t be disappointed!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would highly recommend them.
Repair Quality - 5.0/5.0 -
Very Pleased with the people at Old Bay and the work that they did.
Customer Service - 5.0/5.0 -
Very Professional
Returned Clean
My Experience - 0.0/5.0 -
The repair itself was done superbly. It was the communication prior to service and during service that was not the best.
My Experience - 5.0/5.0 -
Excellent customer service. Fair price. Job Well done.
My Experience - 5.0/5.0 -
I was dealing with some of the nicest people who helped me with my car and didn’t overcharge me. They were great