Beaty Chevrolet

Likely to Recommend - 2.5/5.0 -

My car was not ready for two and one half weeks. The insurance would not cover a rental car, and I refused to pay Enterprise $30 dollars per day for a rental. I missed several paychecks because of the delay.

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Okay

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Patrick and front desk nice lady was very kind and helpful and up to date about the situation. Thank you.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Patrick kept us informed and did an outstanding job. Even when the issuance company did not send full details regarding our ford focus. We feel he went above and beyond his duties. Patrick takes the time to make sure we understood what was done for the car.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I. Told. Myfriend. About. Beaty. &. He. Took. His. Car. There. Also.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The. Very. Best. Service.

Likely to Recommend - 5.0/5.0 -

Staff was great. Went above and beyond my expectations for customer service.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Said it would take 2 weeks for car to be fixed - kept the car for 4 weeks instead. Never called with updates. Every time I called to ask they said it would be ready within the next two days and if it wasn’t they would give me a call. Long story short I never got a call and this happened 2-3 times. I asked to speak to the manager and they told me they would have him call me back - you guess it, he never called. Would never recommend.

Customer Service - 0.5/5.0

Likely to Recommend - 0.5/5.0 -

In my experience, this is the worst repair shop. Period.

Repair Quality - 1.0/5.0 -

Positives: The exterior repairs look good. Negatives: 1. It took them more than 1 month to get it done (despite numerous assurances that it would be done in a couple of weeks). 2. This Crosstrek has more than 15K miles on it. Still, instead of replacing 4 tires, they replaced only one, which is against Subaru's requirements and is currently causing noise and driving problems. 3. The brake pedal's alignment is wrong. It is significantly tilted, which is a problem for my daughter.

Customer Service - 0.5/5.0 -

Their customer service is nonexistent. They did not call me or my daughter except when I wanted to move this car to a different shop to expedite repairs. All other times, she or me need to call them to find out what is going on with the car. This is the worst customer service I have seen in the repair shops.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

work looks good, Patrick was nice. It was just completed a day later than expected and the car now has a smell to it that it did not have prior to drop off

Repair Quality - 3.5/5.0 -

The work looks good. Patrick was very helpful. The points were taken off because my car now smells. I have been trying to air it out. It also smells like urine. Hopefully it goes away soon as it did not have a smell like that to it prior to dropping it off

Customer Service - 4.5/5.0 -

Patrick was super nice but he did forget to call me on Tuesday like he had said he would do. He did make up for it by pushing to get my car ready on Thursday since it was a day later than promised already

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Collision center completely fixed my SUV!! I am very satisfied with their work!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Did good job

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Patrick and staff are very nice. Attentive, patient and always willing to explain.

Likely to Recommend - 0.5/5.0 -

Never.

Repair Quality - 1.0/5.0 -

It took a month for service to diagnose the warning light on my dashboard and install a sensor. The body shop was quick, but my lift gate that they replaced isn’t working right. They did offer to have me bring it back and look at it, which I appreciate, but why wasn’t it checked before it was signed off on? Minimal communication. I received an email today that I would receive status updates… but I picked up my vehicle on Tues. I have had to call multiple times to find out the status of my vehicle. I won’t be recommending Beatty Chevrolet for anything.

Customer Service - 3.0/5.0 -

Patrick was helpful and seemed as frustrated by the service department as I was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, people very friendly. Thanks to the crew.

Customer Service - 5.0/5.0 -

Awesome

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Despite the fact that Allstate made me take my VW to a Chevrolet dealership to be repaired, I was pleasantly surprised at how helpful, informative & communicative everyone was. I feel like Patrick especially went above & beyond to help me feel confident that my VW was in great hands. & he was absolutely correct. I was very satisfied w/the work & much impressed w/the staff in the collision center. I would happily recommend Beatys collision center to anyone I know.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They were kind and courteous

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They communicated every step of the way and did all the things they said they would.